Aliyah Fisher
Little Rock
Summary
Administrative assistant with over 3 years of experience enhancing customer satisfaction. Proven ability to resolve inquiries quickly while maintaining accurate records. Consistently exceeds performance metrics and improves operational efficiency. Skilled multitasker dedicated to providing high-quality support in dynamic environments.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Arise Virtual Solutions Inc.
Little Rock
10.2024 - Current
- Resolved customer inquiries promptly via phone and email channels.
- Utilized active listening skills to clarify information and de-escalate conflicts.
- Documented and tracked customer issues in CRM, enabling timely resolutions.
- Consistently exceeded performance and quality standards, achieving customer support objectives.
- Executed clerical and administrative duties to enhance on-site support.
- Maintained accurate accounts and records to streamline operations.
Patient Access Specialist III
Continuum Global Solutions
11.2022 - 10.2024
- Interview patients and conduct an analysis of potential eligibility for Medicaid and hospital charity programs.
- Screen uninsured patients for Medicaid and other programs, complete Medicaid applications for qualified applicants.
- Verify patient's insurance eligibility and other pertinent information according to HIPAA regulations and hospital policies.
- Obtain accurate and detailed diagnostic, demographic and financial information for patients requesting emergency hospital services.
- Obtain all necessary documentation prior to surgery such as proof of identification, copy of insurance and require insurance referrals.
- Addressed patient needs while adhering to regulatory and hospital standards.
- Managed time effectively and multitasked to navigate challenges in administrative and clinical settings.
- Performed remote work duties to maintain continuity of patient access services.
Customer Service Representative
AT&T
Little Rock
08.2020 - 11.2022
- Ability to drive positive customer experience through interacting with customers face to face
- Provide accurate product knowledge to meet the needs of individual consumers
- Maintain a relationship with the customer throughout the entire process when they opt into the services
- Provided insights and options to potential customers, comparing local competitors to facilitate informed decision-making
- Execute customer-facing promotional offerings within their assigned region
- Promoted sales trends to customer service team, contributing to revenue growth across company and team
- Brought creative and innovative ideas to customer service team, enhancing service quality for customers and client
- Continuously improve through feedback and coaching
Education
Associate of Office Administration -
Pulaski Technical College
Little Rock, AR05-2026
High School Diploma -
Little Rock Central High School
Little Rock, AR05-2019
Skills
- Customer service
- Insurance verification
- Data entry
- Microsoft Office proficiency
- Administrative tasks
- Efficient documentation
- Time management
- Conflict resolution
- Problem-solving techniques
- Team collaboration
- Communication skills
- Professional demeanor
References
- Kayla Campbell, 501-231-0507, Mentor since 2019
- Jessica Harris, 501-749-3312, Counselor since 2021
Timeline
Customer Service Representative
Arise Virtual Solutions Inc.
10.2024 - Current
Patient Access Specialist III
Continuum Global Solutions
11.2022 - 10.2024
Customer Service Representative
AT&T
08.2020 - 11.2022
Associate of Office Administration -
Pulaski Technical College
High School Diploma -
Little Rock Central High School