Allison Hill
Paragould
Summary
Assistant Manager with proven expertise at Sonic Drive In, excelling in customer service and team leadership. Enhanced operational efficiency through effective inventory management and staff training, resulting in improved customer satisfaction. Skilled in problem-solving and financial accuracy, fostering a positive work environment while driving sales growth.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Sonic Drive In
Paragould, AR
09.2023 - 01.2026
- Assisted in managing daily operations to ensure efficient service delivery.
- Trained and mentored new team members on operational procedures and customer service standards.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated scheduling to enhance team productivity during peak hours.
- Collaborated with management on marketing strategies to boost customer engagement and sales.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined clear targets and objectives and communicated to other team members.
Education
Registered Nursing
Black River Technical College
Pocahontas, ARCertificate - Phlebotomy
Black River Technical College
Pocahontas, ARSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Customer service and satisfaction
- Orientating and training
- Computer skills
- Multitasking
- Active listening
- Work Planning and Prioritization
Timeline
Assistant Manager
Sonic Drive In
09.2023 - 01.2026
Registered Nursing
Black River Technical College
Certificate - Phlebotomy
Black River Technical College