Alonna Purchase
Jonesboro
Summary
Reliable and detail-oriented professional with strong customer service, administrative, and operations experience. Proven ability to manage multiple responsibilities, communicate effectively, and build positive relationships with clients and teams. Seeking an opportunity to contribute to a fast-paced, customer-focused environment.
Overview
19
19
years of professional experience
Work History
Office Manager / Co-Owner
Family Trucking LLC
Jonesboro
03.2016 - Current
- Managed daily office operations including payroll, bookkeeping, and administrative tasks
- Coordinated driver schedules and dispatch operations
- Handled high-volume calls and client communications
- Negotiated contracts and secured loads with major companies
- Led onboarding and training for new hires
Fraud Analyst
JPMorgan Chase Bank
Elgin
04.2019 - 11.2019
- Assisted customers with fraud-related concerns in a call center environment
- Initiated fraud claims and investigations
- Maintained and updated customer accounts with accuracy
Phlebotomist II
NEA Baptist Memorial Hospital
Jonesboro
01.2016 - 08.2018
- Collected blood samples while ensuring patient comfort and safety
- Followed strict infection control procedures
- Collaborated with healthcare teams to deliver quality patient care
Phlebotomist
St. Bernard’s Medical Center
Jonesboro
02.2014 - 10.2016
- Performed blood draws and patient registration
- Monitored patients for adverse reactions
- Maintained compliance with safety protocols
Office Manager
360 Trucking LLC
Widener
05.2012 - 02.2014
- Oversaw daily administrative operations
- Created training procedures and onboarded employees
- Managed scheduling and dispatch logistics
Phlebotomist II / Medical Assistant
Heartland Blood Center / Expert Medical Group
Aurora
12.2009 - 04.2012
- Performed blood collection and assisted with patient care
- Recorded medical information and monitored vital signs
- Prepared patients for procedures and maintained equipment
Youth Care Coordinator
Maryville Academy
Bartlett
06.2007 - 08.2007
- Mentored youth and supported personal development
- Assisted with activity planning and conflict resolution
Education
Medical Assistant Certificate -
Everest College
Aurora, ILSkills
- Customer Service & Client Relations
- Microsoft Office Suite
- Scheduling & Dispatch Coordination
- Payroll & Bookkeeping
- Problem Solving & Multitasking
- Strong Communication Skills
Timeline
Fraud Analyst
JPMorgan Chase Bank
04.2019 - 11.2019
Office Manager / Co-Owner
Family Trucking LLC
03.2016 - Current
Phlebotomist II
NEA Baptist Memorial Hospital
01.2016 - 08.2018
Phlebotomist
St. Bernard’s Medical Center
02.2014 - 10.2016
Office Manager
360 Trucking LLC
05.2012 - 02.2014
Phlebotomist II / Medical Assistant
Heartland Blood Center / Expert Medical Group
12.2009 - 04.2012
Youth Care Coordinator
Maryville Academy
06.2007 - 08.2007
Medical Assistant Certificate -
Everest College