ALROY MALTIANO BARRETO
Goa
Summary
Passionate and academically strong professional driven to grow in the industry. Equipped with industry insights and expertise to meet job market demands. Goal is to apply knowledge and experience in a practical work setting, making a significant impact and establishing a noteworthy presence. Determined to build a promising career, leaving a lasting impression and creating a distinct industry identity.
Overview
8
8
years of professional experience
Work History
Bar Waiter
Silversea Cruises (Royal Caribbean Group)
United States
07.2024 - Current
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
- Communicated with guests to record orders and assess needs.
- Assisted in inventory management, tracking stock levels, and ordering supplies as needed.
- Poured and prepared mixed drinks for guests daily.
- Anticipated guest needs and provided proactive service.
- Supported fellow team members during peak hours to maintain seamless operations and minimize wait times for guests.
- Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
- Developed strong rapport with regular patrons, fostering a welcoming atmosphere that encouraged repeat business.
- Maintained a positive, professional demeanor even during high-pressure situations, promoting a team-oriented work environment.
- Collaborated with bartenders to prepare and serve high-quality cocktails and mixed drinks.
- Received numerous positive reviews from guests for providing exceptional service, contributing to the bar''s overall reputation.
- Assisted with bartending duties during high-volume shifts.
Deck Steward
Silversea Cruises Ltd. (Royal Caribbean Group)
United States
01.2023 - 07.2024
- Experienced hospitality professional with expertise in guest service within cruise bars and lounges.
- Proficient in serving a variety of beverages, ensuring high-quality standards and guest satisfaction.
- Skilled in maintaining cleanliness and organization of bar areas and equipment.
- Strong ability to manage beverage inventory and assist with timely replenishment.
- Excellent team player, collaborating effectively to deliver seamless service.
- Known for attention to detail, ensuring a welcoming and personalized guest experience.
F&B Steward
The Sea Queen Beach Resorts & Spa
Betalbatim, Goa
07.2022 - 09.2023
- Consistently offer professional, friendly and engaging service
- Assist Food & Beverage Servers in all aspects of the dining experience
- Assist guests regarding menu items in an informative and helpful way
- Ensure the proper set up of all side stations in the outlet
- Have knowledge of beverage lists and promotions
- Follow outlet policies, procedures and service standards
- Follow all safety and sanitation policies when handling food and beverage
- Ensure cleaning schedule is adhered to and to the required standard
- Transport used linen to and from Housekeeping/Laundry for use in Food & Beverage service areas
- Stock and tidy up Store Room
Receptionist
RADISSON BLU RESORT GOA
Goa, India
10.2019 - 06.2021
- Welcome guests in a warm and friendly manner
- Assists guest in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary
- Knows all essential aspects of our business operations
- Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers
- Verifies credit acceptance by reviewing and recording customer information and operating credit card authorization systems
- Balances cash drawer by counting cash at beginning and end of work shift
- Monitors lobby and work area determine guest flow
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner
- Works collaboratively with other staff, managers, and resources
Accounts & Administrative Assistant
M/s Blessed Joseph Vaz Enterprises
Goa, India
09.2016 - 08.2018
- Daily imputation of financial entries into the accounting software
- Monthly Bank Reconciliation Statement, Reconciliation of Ledgers, and Resolving of the Differences
- Banking transactions
- Monitoring of Accounts Receivables and Payables
- Administrational duties
- Petty cash management
- Proper daily filing system in the account department
- Bookkeeping, payroll, management of company assets, tax preparation
Education
Bachelor of Commerce -
Goa University
Panjim, Goa03.2016
Craftsmanship Course - Food Production
National Council For Hotel Management and Catering Technology
01.2013
H.S.S.C - Commerce
Goa board
Porvorim, Goa03.2012
S.S.C -
Goa board
Porvorim, Goa03.2010
Skills
- Communication skills
- Interpersonal skills
- Teamwork
- Leadership
- Adaptability
- Manual work
- Windows 10
- Windows 8
- Windows 7
- Windows XP
- Micros
- IDS
- Microsoft Office
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Tally ERP
- Customer service
- Cleaning
- Order taking accuracy
- Organization skills
- Bank reconciliation
- Strong multitasking
- Telephone skills
- Invoice processing
- Cleaning and sanitization
- Food safety
- Data entry
- Accounting software proficiency
- Verbal and written communication
Languages
English
Hindi
Konkani
Additional Qualifications
Diploma in E-FINANCE, MICE Goa, India
Strongest Assets
- My ability to preserve and survive against all odds even when there is pressure.
- Honest, hardworking and possess excellent communication and interpersonal skills.
- Ability to work in a team and even to lead it efficiently and effectively.
- Ability to change and mold myself as per requirement.
- Ability to do manual and menial work.
Disclaimer
I do hereby declare that all the above mentioned statements are true and correct to the best of my knowledge.
Personal Information
- Passport Number: P6830357
- Date of Birth: 05/22/95
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Religion: Roman Catholic
VISA
Holding Valid US c1d Visa
Certification
STCW ALL COURSES
INDIAN CDC
INDIAN SID CARD
Timeline
Bar Waiter
Silversea Cruises (Royal Caribbean Group)
07.2024 - Current
Deck Steward
Silversea Cruises Ltd. (Royal Caribbean Group)
01.2023 - 07.2024
F&B Steward
The Sea Queen Beach Resorts & Spa
07.2022 - 09.2023
Receptionist
RADISSON BLU RESORT GOA
10.2019 - 06.2021
Accounts & Administrative Assistant
M/s Blessed Joseph Vaz Enterprises
09.2016 - 08.2018
Craftsmanship Course - Food Production
National Council For Hotel Management and Catering Technology
H.S.S.C - Commerce
Goa board
S.S.C -
Goa board
Bachelor of Commerce -
Goa University