Alyshia Gaines
Little Rock
Summary
Proficient in customer relationship management and conflict resolution, with a strong track record of enhancing service quality. Experience includes training staff and managing operations to achieve customer satisfaction and loyalty.
Overview
30
30
years of professional experience
Work History
Customer Service Representative/Correspondence Specialist
Arkansas Blue Cross and Blue Shield
Little Rock
09.2013 - 01.2026
- Resolved customer complaints through effective communication and problem-solving.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted members with inquiries about policy details and benefits.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Utilized CRM systems to track customer interactions and feedback.
- Maintained accurate records of member interactions and transactions.
- Collaborated with team members to develop and implement customer service strategies that improved customer satisfaction.
- Resolved complex problems by coordinating with other departments to deliver effective solutions that addressed customer needs.
- Contacted members, providers, and agents about potential requested information or updates.
Customer Service Representative
Cardinal Health
North Little Rock
01.2010 - 09.2013
- Communicated with vendors regarding back-order availability, future inventory, and special orders to ensure timely updates.
- Trained new employees on specific tasks, policies, and procedures to enhance team knowledge and performance.
- Crossed trained and performed back up for other customer service teams when needed. I was chosen as one of the Customer Service Representatives to work on the ACRM Team.n
- Crossed trained and performed back up for other customer service teams when needed. I was chosen as one of the Customer Service Representative to work on the ACRM Team.
- Consistently resolved customer issues quickly and efficiently.
1-Hour Photo Department Manager
Wal-Mart Supercenter
Little Rock
10.1995 - 05.2008
- Managed daily operations to ensure efficient store performance and customer service.
- Oversaw inventory management to ensure optimal stock levels and product availability.
- Trained and developed staff to improve team capabilities and job satisfaction.
- Collaborated with cross-functional teams to improve store layout and merchandising.
- Enforced company policies and safety regulations to maintain a secure work environment.
- Scheduled staff shifts effectively to meet operational needs during peak hours.
- Resolved customer complaints promptly to foster positive client relationships.
- Handled shift overstock, restocking, and inventory control.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Followed safety protocols and company processes and procedures.
- Collaborated with sales associates to efficiently complete daily tasks.
Education
Political Science
UCA
Conway, AR12-1995
Skills
- Customer relationship management
- Problem solving
- Effective communication
- Conflict resolution
- Billing procedures
Timeline
Customer Service Representative/Correspondence Specialist
Arkansas Blue Cross and Blue Shield
09.2013 - 01.2026
Customer Service Representative
Cardinal Health
01.2010 - 09.2013
1-Hour Photo Department Manager
Wal-Mart Supercenter
10.1995 - 05.2008
Political Science
UCA