Summary
Overview
Work History
Education
Timeline
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Alyssa Johnston

Pocahontas

Summary

Developed exceptional leadership and customer relations skills in high-paced customer service environment, seeking to transition into new field. Demonstrated ability to manage teams and resolve complex issues with efficiency. Looking to leverage these transferable skills to drive success in new role.

Overview

2
2
years of professional experience

Work History

Customer Service Manager

Buchheit
12.2024 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Cashier

Buchheit
03.2024 - 12.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Legal File Clerk

Joe Grider
06.2023 - 01.2024
  • Enhanced communication between departments by regularly updating colleagues on changes to file locations or statuses.
  • Expedited intake process for new cases by efficiently organizing incoming legal documents according to established protocols.
  • Contributed to faster case resolution by promptly delivering requested legal files to attorneys and support staff.
  • Increased accessibility of archived files by digitizing older records, streamlining research processes for attorneys and staff alike.

Education

English

Arkansas State University
Jonesboro, AR

High School Diploma -

Pocahontas High School
Pocahontas, AR
05-2024

Timeline

Customer Service Manager

Buchheit
12.2024 - Current

Cashier

Buchheit
03.2024 - 12.2024

Legal File Clerk

Joe Grider
06.2023 - 01.2024

English

Arkansas State University

High School Diploma -

Pocahontas High School

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Alyssa Johnston