Amanda Bohon
Mabelvale
Summary
Dynamic Assistant Store Manager at Dollar General with a proven track record in enhancing customer experience and driving sales growth. Skilled in inventory control and team leadership, I excel at mentoring staff and implementing strategic merchandising. Committed to fostering positive customer relations and achieving operational excellence through effective problem-solving and collaboration.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Dollar General Store
Bryant, AR
06.2019 - Current
- Assisted in daily operations by managing inventory and ensuring product availability
- Supported team in maintaining visual merchandising standards to enhance customer experience
- Handled customer inquiries and resolved issues to foster positive shopping environment
- Collaborated with senior management to implement promotional strategies for increased sales
- Trained new staff on store policies, procedures, and best practices for efficiency
- Monitored cash handling procedures to ensure compliance with company policies
- Participated in stock replenishment efforts to maintain optimal inventory levels
- Engaged with customers to gather feedback, contributing to service improvement initiatives
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Food Service Worker
Bryant School District
Bryant, AR
08.2013 - 05.2025
- Prepared and served nutritious meals in compliance with health and safety regulations.
- Assisted in inventory management, ensuring adequate supply levels for daily operations.
- Maintained cleanliness and organization of kitchen and dining areas to uphold hygiene standards.
- Supported team members in food preparation tasks, fostering a collaborative environment.
- Implemented efficient workflow processes to enhance service speed and customer satisfaction.
- Monitored food quality during preparation and service, ensuring adherence to district guidelines.
- Collaborated with kitchen staff to develop menu items that cater to diverse dietary needs.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Trained new staff on food handling protocols, promoting safe practices among team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Learned other teammates' work tasks to train as backup.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Participated in regular trainings to stay current on industry best practices and trends.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
- Contributed to menu development, incorporating seasonal ingredients and customer feedback.
- Trained new staff on proper food handling and customer service techniques for better onboarding.
- Boosted customer satisfaction, promptly addressing and resolving complaints.
- Fostered positive dining atmosphere by offering exceptional customer service.
- Ensured compliance with health and safety regulations by conducting regular kitchen inspections.
- Conducted daily equipment checks to ensure operational efficiency.
- Improved dining experience by maintaining clean and organized eating area.
- Improved team morale by organizing regular staff meetings and feedback sessions.
- Assisted in menu development to cater to wider variety of dietary preferences.
- Implemented waste reduction strategies, contributing to cost savings.
- Enhanced customer loyalty, remembering regulars' names and orders.
- Managed inventory levels to prevent shortages and reduce waste.
Education
High School Diploma -
Bryant Public Schools
Bryant, AR05-2006
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Customer service management
- Staff supervision
- Store operations
- Stock management
- Team management
- POS systems
- POS systems operations
- Employee scheduling
- Hiring and training
- Staff management
- Upselling and cross selling
- Pricing and markdowns
- Work Planning and Prioritization
- Goals and performance
- Display setup
- Loss prevention
- Mentoring and coaching
- Sales expertise
- Sales techniques
- Strategic planning
- Relationship building and management
- Sales growth
- Issue resolution
- Staff scheduling
- Transaction processing
- Stock rotations
- Order management
- Inventory counting
- Strategic merchandising
- Sales strategies
- Records management
- Shift scheduling
- Flexible schedule
- Scheduling coordination
- Records maintenance
- Assignment delegation
- Marketing and promotions
- Workforce management
- Regulatory compliance
- Vendor management
- New hire training
- Inventory management
Timeline
Assistant Store Manager
Dollar General Store
06.2019 - Current
Food Service Worker
Bryant School District
08.2013 - 05.2025
High School Diploma -
Bryant Public Schools
Food Safety
I know everything there is to know about danger zones and how to prepare, cook, and store food safely.