Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Interests
Timeline
Generic

Amanda Garner

Mountain View,AR

Summary

Dedicated to the health and well-being of others, I strive to provide the highest level of care. With over 20 years of experience in the healthcare field, I have gained a deep understanding of medical terminology and honed my skills through various roles, starting as a file clerk in a physician's office during my teenage years. Growing up in a family passionate about healthcare, with my brother as a physician, sister as an RN, and mother working in hospital collections, I have been immersed in the industry from an early age. Additionally, I have actively pursued knowledge by taking college classes on patient privacy laws and healthcare regulations. As I embark on my next career move, I am eager to contribute my expertise to a reputable company that values dedication and excellence. Known for my strong work ethic and ability to excel in any task at hand, I am confident that I would be a valuable asset to your organization. My unwavering commitment to providing exceptional care sets me apart and fuels my drive to make a positive impact in the lives of those I serve.

Overview

17
17
years of professional experience

Work History

Clerical Sales Support

Lincare
02.2022 - Current
  • I contact physicians' offices to inquire about getting approval for fax over physician written orders or nebulizer medication requests for approval by provider
  • Insurance verifications and contacting of insurance companies to discuss benefits
  • Answering switchboard
  • Contacting patients to discuss renewing oxygen needs and equipment and obtaining all patient information
  • Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
  • Documented customer complaints and completed corrective action requests.
  • Configured and modified product systems to meet customer-specific needs.

Personal Care Aide

OAPC
11.2018 - 01.2023
  • Provided quality care for a family member and tending to healthcare needs, housework, scheduling appointments and transporting to and from appointments
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Maintained a safe and clean environment for client, reducing health risks and promoting overall wellbeing.
  • Assisted client with daily living activities for increased comfort and quality of life.

Teller I

Centennial Bank
01.2021 - 02.2022
  • I perform customer and business bank deposits and withdrawals
  • Computer use as well as extensive office equipment use
  • I handle large amounts of currency and also perform cash balancing and report, service and balance inquiries of ATM and work the drive through window
  • Providing excellent customer service to each person I come in contact with
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Improved operational efficiency by organizing teller area for optimal workflow and accessibility.

Front Office/Receptionist

Pinewood Cabins
02.2019 - 01.2021
  • Coordinate with customers to assure reservations, cancellations and facilitate payment methods for stays
  • Schedule nightly, daily and weekly reservations
  • Answering multi-line phones in a busy office environment
  • Increased efficiency through proficient use of office software, including word processing and spreadsheet applications.
  • Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
  • Handled payments efficiently using company's billing software which contributed to improved financial record keeping.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Receptionist/Front Office

Baxter Regional Medical Center
12.2016 - 05.2019
  • Coordinate with patients to assure appointments, cancellations and facilitate payments and collection terms
  • Verify insurance and eligibility of benefits for incoming patients and collect payments for physician visits
  • Schedule daily and nightly reporting
  • Coordinate with patients on a daily and weekly basis to verify appointments and schedule payments and collections
  • Maintain a high level of confidentiality in accordance with applicable HIPAA guidelines
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Improved data privacy compliance with meticulous management of sensitive information.
  • Organized, maintained and updated information in computer databases.

Waitress/Customer Service

Tom's Burgers and Grill
12.2012 - 10.2014
  • Provide timely and friendly service to patrons, while building brand integrity through positive customer relations
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Increased sales significantly by upselling higher-end products to customers.

Self-Pay Collector

Millwood Hospital
09.2010 - 12.2012
  • Coordinate with patients and insurance companies to facilitate payments and collection terms
  • Through use of aging reports, coordinate with patients and insurance companies for repayment of outstanding debts
  • Verify insurance and eligibility of benefits for incoming patients and collect payments for emergency room/hospital admissions
  • Schedule nightly reporting and dismissal procedures
  • Liaison with outside vendors to verify and coordinate benefits or collections
  • Coordinate with patients on a weekly basis to schedule payments and collections
  • Maintain a high level of confidentiality in accordance with applicable HIPAA guidelines
  • Streamlined debt collection processes for increased efficiency in the workplace.
  • Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
  • Developed strong relationships with clients, fostering trust and facilitating successful account resolutions.
  • Evaluated, researched and resolved discrepancies.
  • Proactively identified opportunities for improvements in the collections process, sharing insights and suggestions with management to support continuous growth and development.
  • Increased recovery rates with consistent follow-up on overdue accounts.
  • Processed payments and applied to customer balances.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Performed detailed account audits to identify discrepancies or inconsistencies that may have been hindering the collections process.
  • Counseled debtors on payment options and arranged installment agreements.
  • Responded to customer inquiries and provided detailed account information.

Emergency Room Admission Representative

Baylor Medical Center
01.2008 - 09.2010
  • Provide timely and cordial service to Emergency Room patients while adhering to strict infection control and sanitation practices
  • Obtain verification of insurance and benefits and collect applicable co-payments and explain benefits and liable amounts to patients
  • Interview patients to obtain demographic and insurance information necessary for medical record identification and bill processing
  • Facilitate patient and information flow by directing patients to correct locations, arranging patient transport, answering incoming telephone calls, and providing clerical support
  • Maintain a high level of confidentiality in accordance with applicable HIPAA guidelines

Education

A.A.S. - Health Information Management

Ozarka College
Mountain View, AR
05-2017

Skills

  • Office Administration
  • ICD-10
  • Medical Records
  • Insurance Verification
  • Medical Terminology
  • CPT Coding
  • Supervising Experience
  • Microsoft Excel
  • Accounting
  • Medical Office Experience
  • Transcription

Accomplishments

Working in the emergency department I had received several letters written from patients' thanking me for my care and support. I have received several service excellence awards. I also have received previous awards for going above and beyond my goal for collections in a hospital environment. Twice, I collected $20,000 over the expected goal for the year. In this current position, every month I am in the top spot in sending out written orders to physicians office to get signatures for nebulizer medications for patients in need.

Awards

  • Service Excellence Awards, 08/01/09, Received this award on three different occasions for providing satisfactory customer service/patient care in a busy emergency room environment.
  • Collections Achievement, Received an award twice for reaching $20,000 over my goal of collections for the year while working in a fast-paced hospital in Fort Worth, TX.

Interests

  • Music
  • Crafting and DIY Projects
  • Drawing and Painting
  • Creative Writing

Timeline

Clerical Sales Support

Lincare
02.2022 - Current

Teller I

Centennial Bank
01.2021 - 02.2022

Front Office/Receptionist

Pinewood Cabins
02.2019 - 01.2021

Personal Care Aide

OAPC
11.2018 - 01.2023

Receptionist/Front Office

Baxter Regional Medical Center
12.2016 - 05.2019

Waitress/Customer Service

Tom's Burgers and Grill
12.2012 - 10.2014

Self-Pay Collector

Millwood Hospital
09.2010 - 12.2012

Emergency Room Admission Representative

Baylor Medical Center
01.2008 - 09.2010

A.A.S. - Health Information Management

Ozarka College

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Amanda Garner