Amanda Lane
Mountain Pine
Summary
Astute sales professional highly skilled and extremely organized at providing exceptional customer service, processing orders and managing cash functions. Adept at engaging with customers and captivating attention and interest in product offerings.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Support/Sales Agent/Customer Service Representative
Homendi
07.2017 - Current
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Recorded accurate and efficient records in customer database.
- Trained new employees on customer service, money handling and organizing strategies.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Kept accurate records of customer support interactions using defined methods and tools.
- Cultivated strong team environment focused on personal accountability, customer support and business success.
- Displayed exceptional customer service and communication skills.
- Implemented and developed customer service training processes.
- Minimized manual system errors with streamlined data entry process.
- Performed data entry and completed proper paperwork.
- Responded to team support questions quickly to maintain call center efficiency.
- Facilitated communications between account management team and support services staff within call center.
CNA - Certified Nursing Assistant
self employed
04.2004 - 06.2017
- Assist patients with daily activities, including bathing, dressing, grooming, and toileting.
- Monitor vital signs such as temperature, blood pressure, and pulse, reporting any changes to nursing staff.
- Provide mobility assistance, including transferring patients from bed to chair and helping with walking.
- Assist with feeding and ensuring patients receive proper nutrition and hydration.
- Maintain patient hygiene and comfort, ensuring a clean and safe environment.
- Observe and report patient conditions, including physical and emotional changes, to nurses and doctors.
- Support patients with personal care, such as maintaining oral hygiene and skin care.
- Document patient care activities accurately in electronic health records (EHR).
- Perform light housekeeping duties, including changing bed linens and cleaning patient areas.
- Ensure patient safety by following infection control protocols and maintaining a clean, hazard-free environment.
- Support emotional well-being by offering companionship and providing comfort during treatments or recovery.
- Collaborate with healthcare team members to deliver quality care and meet patient needs.
Education
Certified Nursing Assistant
Rich Mountain Community College
Mena, AR01.2005
High School Diploma - General Studies
Hatfield High School
Hatfield, AR05.2003
Skills
- Client follow-up
- Proficient in managing objections
- Account management
- Facilitating sales processes
- Customer complaint escalation
- Telemarketing engagement
- Sales coaching
- Appointment coordination
- Customer engagement in sales
- Telemarketing skills
- CRM expertise
- High-volume call centers
- Effective time management
Certification
Driver's License
Timeline
Customer Support/Sales Agent/Customer Service Representative
Homendi
07.2017 - Current
CNA - Certified Nursing Assistant
self employed
04.2004 - 06.2017
Certified Nursing Assistant
Rich Mountain Community College
High School Diploma - General Studies
Hatfield High School
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