Amanda Mondragon
Greenbrier
Summary
Detail-Oriented Professional experienced in enhancing teamwork and streamlining processes within fast-paced environments. Improved associate effectiveness through effective communication and time management, contributing to increased productivity and operational efficiency. Delivered results by coordinating cross-functional teams and utilizing strong analytical abilities to support data-driven decision-making.
Overview
5
5
years of professional experience
Work History
L3 Prosses Assistent LIT2
Amazon
Little Rock, AR
02.2023 - Current
- Run shift of 40+ associates, Implemented solutions that improved team collaboration tools, enhancing overall project management effectiveness.
- Coordinated cross-functional teams to streamline project workflows and enhance communication efficiency.
- Assisted in analyzing data trends to identify areas for process improvement and increased productivity.
- Developed and maintained comprehensive documentation for operational processes, ensuring accuracy and consistency.
- Help tier 1 associates improve performance thru positive coaching and creating an energetic positive environment to thrive and achieve personal performance goals.
- ISS rep 1 year cleaned up 3000 ticket queue and reorganized area thru 5S and decluttering. Helped vendors and build better understand how ISS worked run more efficiently.
- L3 process assistant for trans dock, unloading and staging freight, performing audits, problem solving, managing trans dock associates.
Amazon Associate Tier 1
Amazon
Little Rock, AR
03.2022 - 02.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- learning ambassador to tier 1 teammates helping develop strong process path knowledge and be successful at Amazon.
- helped with projects to improve rainbow aisles picking and stowing 1000 units per shift.
Amazon Associate CVG2
Amazon
Erlanger, KY
09.2021 - 03.2022
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
LPN Certification - Nursing
Butler Tech Community Collage
Hamilton Ohio03-2010
Electrician - Electrician Apprentice
IEC Independent Contractor School
Cincinnati, OH04-2001
Skills
- File management
- Document preparation
- Spreadsheet software
- Time management
- Workload management
- Task prioritization
- Project coordination
- Clerical task proficiency
- Multitasking and organization
- Attention to detail
- Written communication
- Team collaboration
- Team collaboration
- Relationship building
- Conflict resolution
- Decision-making
- Fast learner
- Computer skills
- Active listening
- Organizational skills
- Data entry accuracy
- Customer service orientation
- Stress management techniques
- Task management
- Cross-functional collaboration
- Strong problem solver
- Organizational skills
- Active listening
Timeline
L3 Prosses Assistent LIT2
Amazon
02.2023 - Current
Amazon Associate Tier 1
Amazon
03.2022 - 02.2023
Amazon Associate CVG2
Amazon
09.2021 - 03.2022
LPN Certification - Nursing
Butler Tech Community Collage
Electrician - Electrician Apprentice
IEC Independent Contractor School