Amanda Wright
Waldron
Summary
Experienced 911 dispatcher skilled in managing high-stress situations and providing critical support during emergencies. Proven ability to remain calm, assess situations quickly, and communicate effectively. Currently studying Veterinary Technology with a passion for animal welfare. Eager to utilize strong communication, organizational skills, attention to detail, and empathy in a veterinary clinic setting. Seeking a role to enhance patient experience and support the veterinary team in delivering top-notch care. Personal experience caring for own animals reinforces sense of responsibility and commitment to animal well-being.
Overview
8
8
years of professional experience
Work History
911 Dispatcher
Scott County Sheriff's Department
01.2023 - Current
- Advised personnel about accidents, weather conditions or other hazards.
- Responded to emergency calls routed by automatic distribution system.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
Production/General Labor
Tyson Foods
02.2022 - 05.2022
- Completed variety of physical labor tasks.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Production/General Labor
Tyson Foods
02.2021 - 08.2021
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Set up and adjusted machines and equipment to produce pre-determined results.
- Set and presented food to attain aesthetic desires of customer requests.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Production/General Labor
Tyson Foods Incorporated
06.2019 - 12.2019
- Ensured compliance with safety standards within a food manufacturing plant
- Maintained strict adherence to safety protocols
- Operated various machines efficiently
- Teamed with colleagues to achieve production targets
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Cashier/Customer Service
71 express
06.2017 - 11.2017
- Accepted cash and credit card payments, issued receipts and provided change.
- Worked closely with front-end staff to assist customers.
- Answered customer questions and provided store information.
- Processed sales transactions to prevent long customer wait times.
Education
Associate of Arts - General Studies
Rich Mountain Community College
Mena, AR05-2024
Associate of Applied Science - Veterinary Technology
San Juan College
Farmington, NM08-2027
Skills
- Emergency Assessment
- Works Well Under Pressure
- Decision-Making
- Problem-Solving
- Data entry proficiency
- Information intake
- Active Listening
- Computer Skills
- Call Management
- Critical thinking
- Active listening
- Computer skills
Education and Training
other
Timeline
911 Dispatcher
Scott County Sheriff's Department
01.2023 - Current
Production/General Labor
Tyson Foods
02.2022 - 05.2022
Production/General Labor
Tyson Foods
02.2021 - 08.2021
Production/General Labor
Tyson Foods Incorporated
06.2019 - 12.2019
Cashier/Customer Service
71 express
06.2017 - 11.2017
Associate of Arts - General Studies
Rich Mountain Community College
Associate of Applied Science - Veterinary Technology
San Juan College
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