Amanda Paige Hooker
Camden,AR
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
4
4
years of professional experience
Work History
Assistant Branch Manager II
Cadence Bank
05.2024 - Current
- Lead branch operations and staff development while implementing strategic initiatives to enhance customer service quality and operational efficiency
- Analyze branch performance metrics and customer feedback to optimize service delivery and drive continuous process improvements
- Foster team collaboration and mentor staff members while ensuring compliance with banking regulations and risk management protocols
Loan Assistant
Cadence Bank
09.2023 - 05.2024
- Processed and reviewed loan applications, ensuring compliance with banking regulations while maintaining detailed documentation for risk assessment
- Coordinated with underwriting teams to verify financial documents, credit reports, and collateral information for loan decisions
- Assisted clients through loan application processes, providing clear guidance and resolving documentation challenges promptly
Teller Supervisor
Texana Bank
09.2022 - 09.2023
- Led team of tellers, optimized cash handling procedures, and implemented new training protocols while maintaining branch security standards
- Streamlined daily operations, reduced transaction processing time, and enhanced customer satisfaction through efficient queue management
- Supervised daily cash balancing, reconciled complex transactions, and maintained compliance with banking regulations and internal controls
- Mentored junior tellers, coordinated cross-training initiatives, and fostered positive team dynamics to improve service delivery
- Developed solutions for operational bottlenecks, modernized cash handling procedures, and enhanced security protocols
Personal Banker/ Teller
Bank OZK
07.2021 - 09.2023
- Managed client accounts and transactions while ensuring regulatory compliance, developed strong relationships with high-value customers, and streamlined banking processes
- Delivered exceptional customer service by resolving complex banking inquiries, processing transactions accurately, and identifying opportunities for account growth
- Built lasting client relationships through personalized financial guidance, proactive problem-solving, and consistent follow-up on customer needs
Education
BBA - Business Administration
Southern Arkansas University Main Campus
Magnolia, AR06-2027
Associates - Criminal Justice
Texarkana College
Texarkana, TX01.2015
Skills
- Customer Engagement
- Team Leadership
- Risk Assessment
- Compliance Management
- Process Optimization
- Strategic Planning
- Operations management
- Team development
- Business development
Timeline
Assistant Branch Manager II
Cadence Bank
05.2024 - Current
Loan Assistant
Cadence Bank
09.2023 - 05.2024
Teller Supervisor
Texana Bank
09.2022 - 09.2023
Personal Banker/ Teller
Bank OZK
07.2021 - 09.2023
Associates - Criminal Justice
Texarkana College
BBA - Business Administration
Southern Arkansas University Main Campus
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