Amaya Steward
El Dorado
Summary
Dynamic professional with a proven track record at Shelter Insurance, adept in office administration and customer service. Excelled in managing sensitive data and enhancing client relations, demonstrating exceptional organizational skills and critical thinking. Achieved significant improvements in data accuracy and process efficiency, showcasing a commitment to excellence and a fast-learning ability.
Overview
2
2
years of professional experience
Work History
Secretary
Shelter Insurance
11.2024 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Retail Keyholder
Goodwill
08.2024 - 11.2024
- Stored security alarm codes and keys and made routine code changes.
- Performed category maintenance by rotating products according to company product rotation policy.
- Increased customer satisfaction by providing exceptional product knowledge and personalized service.
- Balanced cash registers at end of shift and filled out necessary reports.
- Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
- Maintained a clean and organized work environment for both staff members and customers by performing daily upkeep tasks.
- Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
- Worked with store manager to create employee schedules.
- Oversaw regular store cleaning of shelves, backrooms and racks.
- Coordinated employee schedules efficiently, balancing individual availability with store staffing needs during peak hours or special events.
Overnight Stocker
Walmart
04.2023 - 05.2024
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
- Assisted in training new employees, sharing best practices and providing constructive feedback on their performance.
Education
Bachelor In Psychology - Psychology
Southern Arkansas University
Magnolia, ARSkills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Keyboarding skills
- File management
- Sales support
- Schedule management
- Complex Problem-solving
- Multi-line phone systems
- Supply ordering
- Payment posting
- Fast learner
- Critical thinking
- Multitasking and time management
- Documentation and recordkeeping
- Customer and client relations
Timeline
Secretary
Shelter Insurance
11.2024 - Current
Retail Keyholder
Goodwill
08.2024 - 11.2024
Overnight Stocker
Walmart
04.2023 - 05.2024
Bachelor In Psychology - Psychology
Southern Arkansas University
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