Amber Dorsey
Yellville
Summary
Professional with significant experience in customer service management. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Proficient in conflict resolution, staff training, and process improvement. Reliable and driven to enhance customer satisfaction and operational efficiency.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Department Manager
The Home Depot
03.2016 - 04.2023
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Managed team of department associates, fostering collaboration and enhancing productivity.
- Developed training programs for new hires, improving onboarding efficiency and knowledge retention.
- Implemented inventory management strategies, reducing stock discrepancies and increasing turnover rates.
- Oversaw compliance with safety regulations, maintaining a secure shopping environment for customers and staff.
- Collaborated with cross-functional teams to align departmental goals with overall store objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Manager
SUBWAY®Restaurants
01.2012 - 01.2016
- Supervised daily operations, ensuring adherence to food safety and quality standards.
- Trained and mentored staff, enhancing team performance and service efficiency.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Developed and maintained schedules, improving labor efficiency and coverage.
- Fostered a positive work environment, promoting teamwork and employee retention initiatives.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Associate of Applied Science - Integrative Healthcare
American College of Healthcare Sciences
Portland, OR12-2025
Certificate of Proficiency - EMT-Basic
Arkansas State University
Mountain Home, Arkansas12-2006
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Customer engagement
- Work planning and organization
- Coaching and mentoring
- Relationship building and management
Timeline
Department Manager
The Home Depot
03.2016 - 04.2023
Manager
SUBWAY®Restaurants
01.2012 - 01.2016
Associate of Applied Science - Integrative Healthcare
American College of Healthcare Sciences
Certificate of Proficiency - EMT-Basic
Arkansas State University