Amber Earhart

The Vice President of Operations is a senior executive responsible for driving the operational vision, performance, and long-term success of Painted Tree Boutiques as a national organization. This role oversees all day-to-day store operations, field leadership, facilities management, and new-store expansion. The VP ensures every location operates at best-in-class standards of excellence, consistency, safety, and profitability while upholding the unique Painted Tree experience for both merchants and shoppers.

This leader drives operational strategy, builds organizational strength, and supports the continued growth and scalability of the company nationwide.

Establish the operational strategy and roadmap for all store locations across the country.

Serve as the senior leader over field operations, district management, facility operations, and new-store execution.

Translate company vision and goals into actionable operational plans with clear metrics and accountability.

Provide executive insight into store performance, market conditions, and operational needs, influencing company-wide decisions.

Partner with the CEO, COO, and Executive Leadership Team to shape long-term growth strategies and organizational development.

Oversee all daily store operations nationwide, ensuring consistency in standards, processes, customer experience, and execution.

Build and maintain a high-performing field leadership team through coaching, accountability, and operational discipline.

Drive improvements in revenue, labor efficiency, financial performance, and operational cost control.

Conduct high-level store assessments to ensure execution quality, brand alignment, visual impact, and operational readiness.

Implement systems, tools, and KPIs that enhance efficiency, productivity, and merchant satisfaction.

Provide executive oversight to the Facilities Director and all maintenance operations across the national store fleet.

Ensure timely, efficient handling of interior building systems including plumbing, electrical, HVAC, lighting, fixtures, and structural needs.

Develop preventative maintenance strategies and capital investment plans to preserve assets and reduce long-term operational costs.

Oversee vendor partnerships, negotiate major maintenance contracts, and manage multimillion-dollar facility budgets.

Lead emergency response and crisis management during significant facility incidents, ensuring business continuity.

Play a key role in identifying and evaluating potential new store sites, assessing operational feasibility and market potential.

Participate in the approval process for expansion into new markets and regions.

Oversee all aspects of operational readiness for new stores: hiring, training, staffing models, logistical planning, floor plan execution, and opening-day standards.

Build scalable processes that support rapid future expansion without compromising execution or brand identity.

Lead, mentor, and develop District Managers, support teams, and field operational personnel.

Set clear leadership expectations, performance standards, and accountability systems across the operations organization.

Strengthen company culture through consistent communication, leadership visibility, and reinforcement of Painted Tree values.

Oversee large-scale hiring efforts and training programs for store leaders, new hires, and opening teams.

Ensure effective staffing, leadership coverage, and succession planning across all markets.

Partner with Real Estate, Finance, HR, Marketing, Merchandising, and other departments to align operational strategies company-wide.

Collaborate on budgeting, market expansion, remodel initiatives, facility planning, and large-scale brand projects.

Serve as the operational voice in cross-department initiatives that impact store performance, merchant experience, and brand consistency.

Identify opportunities to streamline processes, reduce complexity, and enhance efficiency across the field.

Leverage data, reporting systems, and technology to elevate decision-making and operational effectiveness.

Develop and optimize SOPs, operational playbooks, emergency procedures, and best practices.

Drive continuous improvement initiatives that support long-term scalability, profitability, and operational excellence.

Executive Leadership & Influence

Multi-Unit Operational Management

Facility & Asset Oversight

Strategic Planning & Execution

Cross-Functional Collaboration

Talent Development & Succession Planning

Process Optimization

Crisis & Risk Management

Led operational strategy across multiple locations to enhance overall efficiency and performance.

Collaborated with cross-functional teams to align business objectives and streamline processes.

Supervised various locations, enforcing high-quality standards of operation.

Developed training programs for staff to improve service standards and operational consistency.

Implemented inventory management systems to optimize stock levels and reduce waste.

Established performance metrics to track team productivity and drive continuous improvement initiatives.

Product inventory and ordering.

Payroll and timeclock management.

Scheduling

• Delivered exceptional hair and skin treatments, enhancing client satisfaction and loyalty.
• Maintained cleanliness and organization of workstations, ensuring compliance with safety standards.
• Assisted in training junior staff on techniques and customer service best practices.
• Developed personalized treatment plans based on individual client needs and preferences.
• Collaborated with team members to streamline appointment scheduling and service delivery processes.
• Implemented new product lines, educating clients on usage and benefits to drive sales.
• Evaluated industry trends, adapting services to meet evolving client demands and preferences.
• Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Processed payments, entering sales in register for prompt customer service.
• Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.