Amber Green
Little Rock
Summary
Qualified Agent with documented history of meeting and exceeding sales goals. Known for strong relationship-building skills and commitment to maintaining loyal customers. Excellent record of expanding market share, retaining customers and promoting new initiatives.
Overview
13
13
years of professional experience
Work History
Affiliate Agent
Shelter Insurance
North Little Rock
01.2019 - Current
- Developed customer relationships and ensured satisfaction with services.
- Maintained accurate records of client interactions and transactions.
- Actively participated in developing strategies for improving customer relations.
- Upsold additional products or services when appropriate in order to meet sales goals.
- Participated in ongoing training programs related to job duties or responsibilities.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
- Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
- Provided customer service to clients through phone and email communication.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
Office Manager
Scott Equipment Company Inc.
Fort Smith
03.2017 - 01.2019
- Maintained confidential records relating to personnel matters.
- Monitored inventory levels and placed orders when needed.
- Supervised staff members, organized schedules and delegated tasks.
- Organized company events including holiday parties, team building activities .
- Responded to customer inquiries via phone or email in a professional manner.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Developed and implemented office policies and procedures.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Provided training to new hires on office policies and procedures.
Accounts Receivable Clerk
Golden Living
Fort Smith
01.2012 - 03.2017
- Verified accuracy of invoices and account balances.
- Provided support on audits of accounts receivable by gathering requested information from internal systems.
- Created detailed reports summarizing accounts receivable activity within specified time periods.
Education
Associate of Applied Science - Business Administration And Management
Arkansas Tech University
Russellville, AR05-2011
Skills
- Lead prospecting
- Strong communication
- Business development
- Special events organization
- Recordkeeping proficiency
- Customer needs determination
- Goal-oriented mindset
- Appearance scheduling
- Internet savvy
- Cold calling
- Ensuring customer satisfaction
- Problem-solving skills
- Customer service
- Positive attitude
- Customer service and care
- Problem-solving
- Polite communication skills
- Documenting information
- Conflict resolution
- Resolving customer issues
- Policy cancellation
- Salary determination
- Sales closing
- Clear communication
Timeline
Affiliate Agent
Shelter Insurance
01.2019 - Current
Office Manager
Scott Equipment Company Inc.
03.2017 - 01.2019
Accounts Receivable Clerk
Golden Living
01.2012 - 03.2017
Associate of Applied Science - Business Administration And Management
Arkansas Tech University