Summary
Overview
Work History
Education
Skills
Timeline
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Amber McClintock

Pocahontas

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

23
23
years of professional experience

Work History

Administrative Assistant/Bookkeeper

E&A Pro-Techs
01.2021 - Current
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.

Administrative Assistant

Black River Technical College
09.2019 - 09.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Created and maintained databases to track and record customer data.
  • Executed record filing system to improve document organization and management.
  • Managed filing system, entered data and completed other clerical tasks.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.

Remote Customer Service Rep

Transcom
08.2018 - 01.2019
  • Answered constant flow of customer calls with minimal wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Service Representative

Arkansas Department Of Finance And Administration
09.2017 - 07.2018
  • Accepted payments and updated accounts with latest information.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Order Entry Specialist

SC Sports
09.2005 - 10.2007
  • Assisted customers by providing tracking information and resolving shipping or merchandise issues.
  • Communicated with customers to address order inquiries, changes and cancellations.
  • Input order information into system and updated customer accounts to document and track customer orders.
  • Processed customer orders in line with established policies and procedures.

Accounting Clerk

Flying J Travel Plaza
01.2001 - 10.2002
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Input high volume of monthly invoices with consistent accuracy.
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Managed accounts payable and receivables and payroll.

Education

Associate of Science - Business Administration

Black River Technical College
Pocahontas, AR
05.2017

GED -

Black River Technical College
Pocahontas, AR
05.2013

Skills

  • Attention to Detail
  • Creative Problem Solver
  • Critical Thinking
  • Data Entry

Timeline

Administrative Assistant/Bookkeeper

E&A Pro-Techs
01.2021 - Current

Administrative Assistant

Black River Technical College
09.2019 - 09.2020

Remote Customer Service Rep

Transcom
08.2018 - 01.2019

Service Representative

Arkansas Department Of Finance And Administration
09.2017 - 07.2018

Order Entry Specialist

SC Sports
09.2005 - 10.2007

Accounting Clerk

Flying J Travel Plaza
01.2001 - 10.2002

Associate of Science - Business Administration

Black River Technical College

GED -

Black River Technical College

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