Summary
Overview
Work History
Education
Skills
Timeline
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Amber Ruiz

West Memphis

Summary

Dynamic customer service professional, excelling in conflict resolution and fostering customer loyalty. Skilled in active listening and data entry, I enhance operational efficiency while maintaining a supportive environment. Recognized for meticulous attention to detail, I ensure accurate documentation and effective communication.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Arisa Health
01.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Teacher

Arkansas Early Learning
02.2022 - 01.2025
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

Cash Office Clerk

Gene Stimson Big
07.2020 - 05.2021
  • Reduced cash discrepancies through meticulous record-keeping and thorough reconciliation of daily transactions.
  • Exhibited strong attention to detail while balancing multiple tasks simultaneously within a fast-paced work environment successfully.
  • Promoted an organized workspace, maintaining clean work areas that supported optimal productivity levels throughout the day.
  • Safeguarded company assets, securing cash storage areas and adhering to loss prevention policies consistently.

Assistant Manager

Dominos Pizza Inc.
02.2020 - 07.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

High School Diploma -

Marion High School
Marion, AR
06.2020

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Microsoft Excel
  • Payment processing
  • Scheduling
  • Documentation
  • Insurance verification

Timeline

Customer Service Representative

Arisa Health
01.2025 - Current

Teacher

Arkansas Early Learning
02.2022 - 01.2025

Cash Office Clerk

Gene Stimson Big
07.2020 - 05.2021

Assistant Manager

Dominos Pizza Inc.
02.2020 - 07.2020

High School Diploma -

Marion High School

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Amber Ruiz