Amelia Guyton
West Memphis,AR
Summary
Innovative technology professional with diverse experience, skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish, contributing to organizational growth and success. Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Academy Trainer
Walmart Neighborhood Market
04.2024 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Customer Service Associate
Walmart
01.2017 - 08.2018
- Answering the phone to assist customers with items they have complaints and questions about that have been purchased in the Walmart store.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Walmart Online Grocery Pickup
Walmart
02.2016 - 06.2019
- Assisting customers through email, telephone, computer and in person by solving problems due to online ordering through Walmart online shopping.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Ecommerce Personal Shopper
Walmart
09.2019 - 05.2021
- Fill orders for online shoppers
- Collaborated with team members to develop innovative solutions for common e-commerce challenges, resulting in improved operational efficiency.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Increased repeat business with exceptional communication skills, addressing customer inquiries promptly and professionally.
Security Guard
Imperial Security
06.2021 - 01.2022
- Clerical work, making badges, screening employees as they come through the metal detectors at different post.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Responded quickly to incidents and assessed active situations for security concerns.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
Inventory Control Specialist
CARVANA
08.2021 - 02.2023
- Maintaining inventory of the cars on the lot.
- Handled day-to-day shipping and receiving overseeing more than [1000] packages per day.
- Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
- Completed physical inventory counts each month.
- Completed daily cycle counts to maintain accuracy of records.
Home Health Aide
Elderly Home Care
01.2006 - 11.2010
- Going to different elderly homes cooking, cleaning an bathing the patient
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Improved patient well-being by providing compassionate and attentive personal care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
Education
No Degree - Medical Office Professional, Medical Billing & Coding
Concorde Career College
Memphis, TN06-2022
High school diploma - None
Penn Foster
Scranton, PA06.2021
Skills
- Effective telephone interaction
- Nutritional meal prep
- Patient care expertise
- Geriatric care experience
- Residential care assistance
- Compassionate assistance
- Customer engagement
- Proficient in negotiation techniques
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Innovative thinking
- Recruitment strategies
- Motivational techniques
- Preventive health measures
- Injury prevention
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Collaborated with team of [Number] in the development of [Project name].
Certification
- Patient Care Assistant
- CPR Certification
- Medical Office Professional
Timeline
Academy Trainer
Walmart Neighborhood Market
04.2024 - Current
Inventory Control Specialist
CARVANA
08.2021 - 02.2023
Security Guard
Imperial Security
06.2021 - 01.2022
Ecommerce Personal Shopper
Walmart
09.2019 - 05.2021
Customer Service Associate
Walmart
01.2017 - 08.2018
Walmart Online Grocery Pickup
Walmart
02.2016 - 06.2019
Home Health Aide
Elderly Home Care
01.2006 - 11.2010
High school diploma - None
Penn Foster
No Degree - Medical Office Professional, Medical Billing & Coding
Concorde Career College
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