Amy Arnold
Springfield
Summary
Exceptional punctuality and attendance. Detail oriented and self driven to maintain accurate records and results for both owners and tenants. Careful calculations insuring accurate pay outs on proper accounts and exact deposits. Excellent negotiating skills. Kind and sincere attention to tenant needs and owner expectations. Strong multi tasking abilities and urgency in coordinating maintenance issues.
Overview
35
35
years of professional experience
Work History
Property Manager
Liberty Kreek
2023.05 - Current
- Manage 31 properties
- Take incoming calls from potential tenants, informing of currently available properties and encouraging application submission.
- Process applications by requesting documentation, researching background and rental history.
- Show available properties to prospective tenants.
- Upon approval prepare lease and addendums. Explain all documents to tenant. Gather required signatures. Take move in condition photos. Collect deposit/rent and provide receipts.
- Prepare physical and digital file for tenant.
- Document every contact per property/tenant/vendor on computer system.
- Market available properties using social media, website and signage.
- Promptly address property maintenance, coordinating repairs and ensuring compliance with safety standards.
- Fostered a sense of community among residents through social activities that encouraged interaction amongst neighbors. Prepare and distribute monthly News Letter.
- Complete regular inspections ensuring property stays in optimal condition.
- On call 24/7 for emergencies.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
- Complete move out inspections, take photos of move out condition and close out physical and digital files. Archive move out file.
- Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
Property Manager
Moore & Co
2022.07 - 2023.04
- Managed 200+ properties.
- Took inquiry calls regarding available properties. Described all attributes of property and explained rent and policies. Encouraged application submission.
- Tracked applications digitally in computer system.
- Collected, processed and deposited rent, deposit checks and late fees.
- Marketed available properties using social media, website and signage.
- Showed available residential and commercial properties to prospective tenants.
- Paid all invoices for rental properties using PROMAS system.
- Paid invoices for office using Quickbooks.
- Completed and payroll and calculate commission checks for staff.
- Prepared monthly statements and payout to rental property owner's.
- Helped complete year in 1099's for all owners.
- Completed inspections monthly.
- On call for emergencies evenings and weekends.
Caseworker
State of Missouri
1996.05 - 2001.04
- Interviewed clients and determined eligibility for State benefits.
- Maintained caseload of 500+ clients
- Redetermined eligibility every 3 months for specific programs.
- Requested necessary documents in order to process applications.
- Documented each client contact.
- Calculated budgets including division of assets when required.
- Maintained physical files for each client.
- Also contracted with the State of MO to teach life skills classes to teens who were ward of the State and processing out of the system.
Clerk Typist I/II
State of Missouri
1994.11 - 1996.04
- Transcribed Child Abuse and Neglect reports for team of 11 investigators.
- Transcribed and prepared court reports.
- Included Medical Terminology.
- Answered phones, maintained files and office equipment.
- Developed tracking systems for supervisors.
Customer Service Agent/Data Processor
AT&T
1991.02 - 1993.10
- Customer service for long distance residential customers.
- Processed payments.
- Problem solving with technical issues.
- Settled billing disputes
- Data processing.
- Selected required billing tapes from tape library and inserted in appropriate drives.
- Refiled tapes in tape library.
Education
Associate of Science - Business
Missouri Western State University
Saint Joseph, MOSkills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Exceptional oral and written communication skills
- Financial budgeting and reporting
- Business administration
- Accounting operations
- Microsoft office/Google Suite
Timeline
Property Manager
Liberty Kreek
2023.05 - Current
Property Manager
Moore & Co
2022.07 - 2023.04
Caseworker
State of Missouri
1996.05 - 2001.04
Clerk Typist I/II
State of Missouri
1994.11 - 1996.04
Customer Service Agent/Data Processor
AT&T
1991.02 - 1993.10
Associate of Science - Business
Missouri Western State University