Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Amy Barrett

Paragould

Summary

Professional, experienced, and prepared public safety communicator with strong focus on team collaboration and achieving results. Excels in high-pressure environments, ensuring accurate and swift information relay. Strong skills in multi-tasking, problem-solving, and clear communication. Reliable and adaptable, consistently meeting changing needs and priorities.

Overview

10
10
years of professional experience
1
1
Certification

Work History

911 Public Safety Telecommunicator

Paragould Emergency Services
03.2019 - 03.2025
  • Participated in regular training sessions to stay updated on industry best practices and maintain certification requirements.
  • Conducted quality assurance checks on recorded calls, identifying areas for improvement and implementing necessary changes.
  • Increased accuracy in record-keeping through meticulous documentation of each call''s details and outcomes.
  • Served as an essential link between various emergency services providers, ensuring rapid deployment of necessary assistance during crises.
  • Ensured public safety by swiftly dispatching appropriate resources to the scene of incidents.
  • Provided exceptional customer service to callers, addressing their needs promptly and professionally.
  • Coordinated with law enforcement agencies during high-risk incidents for a successful resolution.
  • Reduced stress for callers by maintaining a calm demeanor and providing clear instructions during crisis situations.
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated contacts with information to keep records current.
  • Assisted with file organization, ensuring documents were properly categorized and easily accessible for team members.
  • Expedited data entry tasks with efficient typing speed and accuracy.

911 Public Safety Telecommunicator

Greene County Sheriff's Office
01.2015 - 02.2017
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Provided exceptional customer service by resolving inquiries related to payments, account balances, and transaction discrepancies.

Education

High School Diploma -

Westside High School
Jonesboro, AR
05-2005

Skills

  • Computer-aided dispatch
  • Emergency response coordination
  • Quality assurance
  • Record-keeping accuracy
  • Data entry
  • Multi-line phone operation
  • Customer service
  • CPR training

Certification

  • Automated External Defibrillator Use (AED) – American Red Cross or American Heart Association.
  • TTY/TDD for Telecommunicators – your state's Commission on Deaf and Hard of Hearing or equivalent.
  • CPR Certified
  • EMD Certified

Languages

English

Timeline

911 Public Safety Telecommunicator

Paragould Emergency Services
03.2019 - 03.2025

911 Public Safety Telecommunicator

Greene County Sheriff's Office
01.2015 - 02.2017

High School Diploma -

Westside High School

Similar Profiles

CREATE PROFILE
Amy Barrett