Amy Barrett
Paragould
Summary
Compassionate Patient Coordinator with experience in coordinating patient care, scheduling appointments, and streamlining administrative procedures. Strong background in managing patient information, ensuring accuracy while maintaining confidentiality. Possess effective communication skills and ability to work well under pressure. Demonstrated ability to improve patient satisfaction levels in previous roles.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Coordinator
AMMC Women's Clinic/Family Practice/Urgent Care
Paragould
03.2025 - Current
- Coordinated patient referrals to specialists and other healthcare services.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Ensured all paperwork related to patient care was completed accurately and timely.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Processed patient intake information and updated medical records prior to treatment.
- Obtained informed consent and payment documentation from patients and filed in system.
- Scheduled evaluations and procedures for patients.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Processed referrals from primary care providers for specialist consultations or treatments.
- Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
- Collected patient data and documented records of health condition, hospitalizations and lifestyle patterns.
- Maintained comprehensive patient records, ensuring accuracy and confidentiality.
- Reviewed patient accounts on a regular basis to ensure accuracy of billing data.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
- Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Coordinated patient appointments and maintained appointment schedule.
- Assisted with the development of efficient office procedures for improved workflow.
911 Public Safety Telecommunicator
Paragould Emergency Services
03.2019 - 03.2025
- Participated in regular training sessions to stay updated on industry best practices and maintain certification requirements.
- Conducted quality assurance checks on recorded calls, identifying areas for improvement and implementing necessary changes.
- Increased accuracy in record-keeping through meticulous documentation of each call''s details and outcomes.
- Served as an essential link between various emergency services providers, ensuring rapid deployment of necessary assistance during crises.
- Ensured public safety by swiftly dispatching appropriate resources to the scene of incidents.
- Provided exceptional customer service to callers, addressing their needs promptly and professionally.
- Coordinated with law enforcement agencies during high-risk incidents for a successful resolution.
- Reduced stress for callers by maintaining a calm demeanor and providing clear instructions during crisis situations.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated contacts with information to keep records current.
- Assisted with file organization, ensuring documents were properly categorized and easily accessible for team members.
- Expedited data entry tasks with efficient typing speed and accuracy.
911 Public Safety Telecommunicator
Greene County Sheriff's Office
01.2015 - 02.2017
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided exceptional customer service by resolving inquiries related to payments, account balances, and transaction discrepancies.
Education
High School Diploma -
Westside High School
Jonesboro, AR05-2005
Skills
- Patient scheduling
- Referral coordination
- Medical record management
- Insurance verification
- HIPAA compliance
- Data entry accuracy
- Customer service
- Communication skills
- Time management
- Team collaboration
- Written communication
- Registration and scheduling
- Payment collection
- Office administration
Skills
- Computer-aided dispatch
- Phone Etiquette
- Customer Service
- Record Keeping
- Time Management
- Communication
- Problem-solving
- Insurance Claims
- Referrals
Certification
- Automated External Defibrillator Use (AED) – American Red Cross or American Heart Association.
- TTY/TDD for Telecommunications – your state's Commission on Deaf and Hard of Hearing or equivalent.
- CPR Certified
- EMD Certified
Timeline
Patient Coordinator
AMMC Women's Clinic/Family Practice/Urgent Care
03.2025 - Current
911 Public Safety Telecommunicator
Paragould Emergency Services
03.2019 - 03.2025
911 Public Safety Telecommunicator
Greene County Sheriff's Office
01.2015 - 02.2017
High School Diploma -
Westside High School
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