Amy Baumgartner
Fayetteville
Summary
Professional in operations management with a focus on front office dynamics and customer satisfaction. Proven track record of optimizing workflow and ensuring high standards of service. Known for fostering teamwork and adapting to changing needs while maintaining a steadfast commitment to results. Skilled in conflict resolution and process improvement, with a reliable and flexible nature.
Overview
17
17
years of professional experience
Work History
Front Office Manager
Gerber Collision & Glass
11.2021 - Current
- Ensure consistent execution of WOW (Wow Operating Way)
- Schedule appointments for vehicle repair using the Daily Demand Capacity Planner, CCC One schedule.
- Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to disassemble vehicles for repairs.
- Prepares RO (repair order) work packet consisting of QC (quality control) checklist, work order, parts list and windshield tag used to record the proper indicators.
- Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
- Confirms car rental information and updates CCC One with rental car usage information.
- Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.
- Ability to function well in a fast-paced environment, demonstrating multitasking ability while under pressure.
- Strong attention to detail with a high degree of accuracy.
- Oral and written communication skills with a strong sales drive and exceptional customer service.
- Managed accounts receivable functions, ensuring timely invoicing and collections processes.
- Coordinated with cross-functional teams to streamline billing and payment processing workflows.
- Maintained healthy business relationships through proactive communication with clients regarding outstanding balances and payment terms.
Office Manager
McGowan Built Properties
11.2020 - Current
- Handled all financials
- Prepared payroll
- Collected payments
- Supervised office staff
- Supported and trained staff
- Handled direct administrative issues
- Greeted visitors
Sales/Office Manager
XTREME BEAM LAZOR WORX
10.2016 - 04.2020
- Pleasantly welcomed visitors, answered phone calls, emails, and maintained front desk.
- Correctly managed daily machine startup and shutdown procedures.
- Worked with clients to design custom prints including image design, color & style.
- Directed social media and digital marketing strategies to promote brand building, engagement, reputation and revenue-focused activities.
- Entered invoices into QuickBooks & updated accounts.
- Prepared monthly & year-end closing statements and financial documents.
Owner/operator
THREE CUBS DESIGNS
08.2015 - 04.2020
- Startup and opening of Three Cubs Designs, provided business developments, creation of operational procedures, and workflow planning.
- Delivered quality customer service while maintaining customer satisfaction and loyalty.
- Kept detailed inventory records and made supply orders, cutting cost by monitoring use and, effectively sourcing products.
- Handled all incoming calls, emails, and orders.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Managed project schedules to guarantee client needs were met promptly while staying within budget.
Data Base Manager/land Records
COUGAR LAND SERVICE LLC
02.2009 - 08.2015
- Responsible for data entry on land contracts used for major oil and gas acquisition projects though-out Midwest USA.
- Tracked project cost, damage and acquisition payments, permit fees, etc.
- Held weekly conference calls with landmen on projects.
- Project execution, phase progress, and team performance to drive on-time completion of project deadline.
- Defined database design specifications based on project requirements.
- Worked with Project Manager and GIS Team to insure proper tracking of projects.
- Worked in Field offices in Colorado, Wyoming, Idaho, North Dakota and Montana.
Education
HIGH SCHOOL DIPLOMA -
SOUTHSIDE HIGH SCHOOL
Fort Smith, AR05-2004
Skills
- Experienced with QuickBooks software
- Accurate documentation practices
- Management skills
- Accurate cash management
- Proficient in verbal and written communication
- Effective multitasking
- Collaborative team member
- Effective problem resolution
- Shipping and receiving understanding
- Client relationship management
- Detail-oriented data management
- Office support services
- Online marketing strategies
- Database management
- Project management
Timeline
Front Office Manager
Gerber Collision & Glass
11.2021 - Current
Office Manager
McGowan Built Properties
11.2020 - Current
Sales/Office Manager
XTREME BEAM LAZOR WORX
10.2016 - 04.2020
Owner/operator
THREE CUBS DESIGNS
08.2015 - 04.2020
Data Base Manager/land Records
COUGAR LAND SERVICE LLC
02.2009 - 08.2015
HIGH SCHOOL DIPLOMA -
SOUTHSIDE HIGH SCHOOL