Amy Jolly
North Little Rock,AR
Summary
Detail-oriented professional with experience in cash handling, financial operations, medical administration, and customer service. Strong focus on accuracy, compliance, and data-driven problem solving across banking and healthcare environments, with proven strengths in documentation, system navigation, and operational efficiency.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Arkansas Longevity Center
04.2024 - Current
- Roomed patients, obtained vital signs, and documented medical histories in the electronic health record (EHR). Prepared exam rooms, followed infection control, and OSHA guidelines
- Assisted providers with exams, procedures, and minor treatments while maintaining patient comfort and safety
- Scheduled appointments, verified insurance, and managed patient intake and discharge processes
- Communicated test results, follow-up instructions, and care plans to patients with professionalism and empathy
- Maintained accurate documentation in compliance with HIPAA and clinic policies
Mobile Phlebotomist
Arkansas Blood Institute
04.2023 - 04.2024
- Performed venipuncture for whole blood and component donations at mobile blood drives and community sites
- Screened donors by verifying identification, medical history, and eligibility per FDA and organizational guidelines
- Monitored donors during and after donation, responding promptly to adverse reactions and providing post-donation care
- Ensured accurate labeling, documentation, and chain-of-custody for all collected blood products
- Maintained sterile technique and adhered to infection control, biohazard, and OSHA standards
- Assisted with mobile drive setup, breakdown, and equipment transport
3rd Shift Quality Control Representative
DHL eCommerce Americas
02.2020 - 06.2022
- Performed quality checks on mail sorting operations ensuring adherence to routing and compliance standards.
- Investigated processing discrepancies and resolved damaged/problem items.
- Monitored machine and manual workflows to maintain accuracy in high-volume environments.
Front End Coordinator
TJ Maxx
07.2019 - 02.2020
- Led daily front-end operations, coordinating cashiers and support staff to ensure fast, friendly, and efficient customer service
- Managed register coverage, breaks, and shift adjustments during peak business hours to reduce wait times
- Resolved customer concerns, returns, and escalations while maintaining company service standards
- Oversaw cash handling procedures, including till counts, safe audits, and transaction accuracy
- Trained and coached front-end team members on POS systems, policies, and loss prevention practices
- Maintained compliance with front-end policies, monitoring for theft, fraud, and procedural issues
Account Service Representative
FIS Global
07.2018 - 07.2019
- Supported banking clients with transaction inquiries, item deletions, and account adjustments through image-based financial systems.
- Researched and collected required account data to facilitate accurate processing and resolution.
- Managed high-volume client communication via phone and email while maintaining service levels.
- Coordinated case transfers with internal teams to ensure timely and compliant resolution.
Teller & Teller Coordinator
U.S. Bank
01.2018 - 07.2018
- Executed daily cash transactions including withdrawals, deposits, and check cashing with precision.
- Balanced currency drawers and vaults, performing reconciliation and discrepancy resolution.
- Assisted tellers and customers with transactional, operational, and account-related issues.
- Ensured compliance with banking procedures, fraud controls, and audit requirements.
Education
Phlebotomy Certification -
Aultman College of Nursing & Health Sciences
Canton, OH06.2022
High School Diploma -
Parkview Arts/Science Magnet High School
Little Rock, AR05-2012
Skills
- Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- POS & Transaction Systems
- Epic (Clinical EHR)
- Image Center (Financial Systems)
- Typing & Data Entry
- Patient Confidentiality (HIPAA Compliance)
- Medical Records Management
- Blood Collection & Venipuncture
- Donor Screening
- Banking Operations
Timeline
Medical Assistant
Arkansas Longevity Center
04.2024 - Current
Mobile Phlebotomist
Arkansas Blood Institute
04.2023 - 04.2024
3rd Shift Quality Control Representative
DHL eCommerce Americas
02.2020 - 06.2022
Front End Coordinator
TJ Maxx
07.2019 - 02.2020
Account Service Representative
FIS Global
07.2018 - 07.2019
Teller & Teller Coordinator
U.S. Bank
01.2018 - 07.2018
Phlebotomy Certification -
Aultman College of Nursing & Health Sciences
High School Diploma -
Parkview Arts/Science Magnet High School