Amy Manjarrez
Fort Smith
Summary
Dynamic Assistant Manager at Security Finance with proven expertise in customer service and team leadership. Enhanced operational efficiency and accuracy in cash handling, fostering a positive work environment. Recognized for generating repeat business through exceptional service and strategic collaboration, consistently exceeding performance expectations.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Security Finance
10.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and development.
Firearm Technician
Umarexusa
02.2020 - 10.2020
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
- Streamlined communication, introducing centralized platform for logging and tracking technical issues.
- Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.
- Checked, repaired and repacked survival equipment to meet specifications.
- Spread out articles or materials and examined for holes, tears and other defects.
Process Technician
Simmons Foods
02.2017 - 03.2019
- Administered processes, resolved issues and recommended improvements for all structure methods.
- Monitored all objectives and communicated with various teams regarding performance.
- Consistently met or exceeded production targets through diligent monitoring of processes and swift resolution of issues.
- Operated all packing and labeling equipment.
- Maintained detailed records of process data and performance metrics, providing valuable insights for future improvements.
- Followed verbal instructions and hand sketches to adapt and modify tooling.
Sales Associate
Metropcs Authorized Dealer
02.2016 - 02.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
Education
GED -
Northside High School
Fort Smith, AR05.2015
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Adaptability and flexibility
- Verbal and written communication
- Computer skills
- Teamwork and collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Security Finance
10.2021 - Current
Firearm Technician
Umarexusa
02.2020 - 10.2020
Process Technician
Simmons Foods
02.2017 - 03.2019
Sales Associate
Metropcs Authorized Dealer
02.2016 - 02.2017
GED -
Northside High School
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