Amy Murphy
Elaine
Summary
Skilled Receptionist with a proven track record at Access Medical Clinics, adept in office administration and client relations. Excelled in streamlining front desk operations, enhancing customer satisfaction, and managing sensitive information with utmost discretion. Demonstrates exceptional organizational skills and a professional demeanor, contributing to a welcoming and efficient office environment.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
11
11
years of professional experience
Work History
Receptionist
Access Medical Clinics
07.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Receptionist
Dr Dan Martin
04.2014 - 06.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Receptionist
South Arkansas Regional Health
10.2013 - 04.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
No Degree - Business Administration And Management
South Arkansas University
El Dorado, ARSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Data inputting
- File management
- Office administration
- Mail handling
- Multi-line telephone operation
- Document management
- Clerical support
- Professional demeanor
- Typing speed
- Information protection
- Office equipment operations
- Supply management
- Transcription and dictation
- Front desk operations
- Phone etiquette
- Reception desk management
Timeline
Receptionist
Access Medical Clinics
07.2024 - Current
Receptionist
Dr Dan Martin
04.2014 - 06.2024
Receptionist
South Arkansas Regional Health
10.2013 - 04.2014
No Degree - Business Administration And Management
South Arkansas University
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