Amy Sanford
Rogers
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
17
17
years of professional experience
Work History
Board Repair Technician I
Zebra Technologies
2025.07 - Current
- Diagnosed and repaired electronic devices using specialized tools, equipment and software
- Conducted quality assurance tests to ensure device functionality and performance standards.
- Collaborated with team members to improve repair processes and efficiency.
- Micro Soldering
Warehouse Laborer
WSP/ Centerline
2025.03 - 2025.07
- Collaborated with team members to meet daily operational goals.
- Followed safety protocols to minimize accidents and injuries.
- Assembled display boxes for final product
- Placed product on assembly line
Property Caretaker
Vacation Rentals
2020.05 - 2023.01
- Conducted regular inventory checks of cleaning supplies and equipment.
- Coordinated with management to address guest requests and feedback promptly.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
Lead Repair Technician
Digital Java
2012.07 - 2017.04
- Diagnosed and repaired mobile devices, ensuring high-quality service and customer satisfaction.
- Managed inventory of repair parts and tools, optimizing resource availability for efficient workflows.
- Trained junior technicians on best practices for mobile device repairs and customer service techniques.
- Implemented process improvements that reduced average repair time while maintaining service quality.
- Offered guidance to consumers on purchasing mobile phone accessories.
- Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
- Enhanced customer satisfaction by efficiently diagnosing and repairing various mobile device issues.
- Resolved customer inquiries through effective communication
Customer Care Representative
Centennial Bank
2008.10 - 2010.06
- Assisted customers in resolving account inquiries and transaction issues efficiently.
- Provided accurate information regarding bank products and services
- Mentored junior staff on best practices for customer interactions and problem resolution.
- Trained new employees on systems, procedures, and effective communication strategies.
- Managed high call volume with exceptional professionalism and efficiency.
- Logged call information and solutions provided into internal database.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
Education
No Degree - Pharmacy Technology
Ashworth College
Norcross, GA2004-05
High School Diploma -
Hereford High School
Hereford, TX2003-05
Skills
- Customer service
- Microsoft Office
- Cell phone repair
- Inventory management
- Soldering proficiency
- Active listening
- Data entry
- Call center experience
- Relationship building
- Computer proficiency
Timeline
Board Repair Technician I
Zebra Technologies
2025.07 - Current
Warehouse Laborer
WSP/ Centerline
2025.03 - 2025.07
Property Caretaker
Vacation Rentals
2020.05 - 2023.01
Lead Repair Technician
Digital Java
2012.07 - 2017.04
Customer Care Representative
Centennial Bank
2008.10 - 2010.06
No Degree - Pharmacy Technology
Ashworth College
High School Diploma -
Hereford High School