Amy Simpson
Mountain Home
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Care Manager
AFNB Home Care
2025.02 - Current
- Developed individualized care plans to enhance patient outcomes and ensure compliance with healthcare regulations.
- Coordinated multidisciplinary team meetings to address patient needs and optimize care delivery strategies.
- Monitored patient progress, adjusting care plans as necessary to improve health outcomes and service effectiveness.
- Implemented quality improvement initiatives to streamline processes and enhance the efficiency of care management services.
Office Coordinator
Baxter Health Home Health
2022.05 - 2023.03
- Prepared agendas for meetings and took minutes during meetings.
- Supported other teams with various administrative tasks when required.
- Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
- Scheduled visits for the RN;s .
- Checked insurance availability.
Paraprofessional Instructor
Mountain Home Public Schools
2017.08 - 2022.05
- Assisted teachers with planning and preparing lessons for students.
- Provided guidance to students in the classroom setting.
- Created and maintained positive relationships with students, parents, and colleagues.
- Supervised small groups of students during instruction time.
- Administered assessments to determine student's academic performance levels.
- Collaborated with special education staff to develop Individualized Education Plans.
- Monitored student attendance records and reported any discrepancies to appropriate personnel.
- Conducted one-on-one tutoring sessions with struggling students when needed.
- Assisted in the implementation of educational programs for special needs children.
Manager
Antler's Pizzza
2015.04 - 2017.09
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Organized special events such as conferences or training sessions for employees.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Case Manager
Home Bound Medical
2010.09 - 2013.11
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Compiled reports on cases and submitted them to supervisors as required.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Counseled clients on available resources within the community that could help meet their needs.
- Monitored client progress through regular follow-up contacts.
- Provided referrals to appropriate health care providers or other community resources.
Education
High School Diploma -
Mountain Home High School
Mountain Home, AR2002-05
Skills
- Office Administration
- Office Management
- File Organization
- Client Relations
- Business Management
- Scheduling
- Meeting Planning
- Maintenance Scheduling
- Staff Management
- Mail Handling
- Client Relationship Management
- Scheduling Expertise
- Meeting Organization
Education and Training
other
Timeline
Care Manager
AFNB Home Care
2025.02 - Current
Office Coordinator
Baxter Health Home Health
2022.05 - 2023.03
Paraprofessional Instructor
Mountain Home Public Schools
2017.08 - 2022.05
Manager
Antler's Pizzza
2015.04 - 2017.09
Case Manager
Home Bound Medical
2010.09 - 2013.11
High School Diploma -
Mountain Home High School