AMY STEVENSON
Jonesboro,AZ
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
16
16
years of professional experience
Work History
Customer Service Representative and Account Manager
Arkansas Glass Container
04.2022 - 06.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong vendor relationships to ensure timely delivery of materials and maintain high-quality standards.
- Boosted sales revenue by implementing effective sales strategies and streamlining the sales process.
- Surpassed monthly sales goals through innovative sales techniques.
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Utilized persuasive sales techniques to convert leads into sales.
Network Marketing Team Leader
VIC Beauty Companies
06.2021 - 04.2022
- Quickly built a large team and sold over $10,000 in just personal sales in 90 days.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Grew a team that sold over $75,000 in six months for the company.
- Helped the corporate staff with the training of their products to other partners.
- Grew a following on multiple social media platforms.
- Held in person events and became a trusted social seller in my community.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Caregiver
Family Caregiver
09.2019 - 01.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
Full Time Student
John Brown University
01.2018 - 01.2020
- Transferred from Arkansas State University to study at John Brown University full time
- Obtained my bachelor’s degree in psychology and a minor in Business Administration
- I also completed some graduate courses during my undergraduate degree program
- Maintained a 3.9 GPA.
- Studied topics using scientific methods to contribute to ongoing research.
- Mentored struggling students through personalized tutoring sessions, resulting in improved academic performance.
Customer Services and Sales
Berkshire Hathaway dba Ginsu Brands
08.2017 - 08.2019
- Handled returns or exchanges quickly and courteously, minimizing any potential negative impact on customer satisfaction levels.
- Consistently met performance metrics while adhering to quality standards set by the company.
- Managed high call volumes effectively, maintaining professionalism and providing timely assistance.
- Developed rapport with customers through active listening and empathetic communication, fostering long-term relationships.
- Addressed escalated customer issues calmly and professionally, leading to satisfactory resolutions for all parties involved.
- Contributed suggestions for process improvements during team meetings, resulting in more efficient workflows within the department.
Member Services Representative
Teletech Holdings
12.2015 - 01.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Verified customer identification and documentation for compliant transactions.
Front Desk Clerk and Scheduler, Women’s Clinic
NEA Baptist Clinic
01.2015 - 12.2015
- Scheduled patients per Doctor’s schedule templates
- Checked in and checked out patients for appointments
- Verified insurance benefits and processed payments
- Trained new hires, performed daily office responsibilities while meeting the needs of each patient and medical provider.
House Parent, Paragould Emergency Receiving Shelter
Arkansas Baptist Children’s Homes
01.2014 - 12.2014
- Promoted a sense of belonging among residents by fostering a positive group dynamic that emphasized mutual respect, empathy, and understanding.
- Boosted self-esteem among residents by celebrating individual achievements and encouraging personal growth opportunities.
- Implemented conflict resolution strategies to maintain a harmonious living environment for all residents.
- Completed detailed documentation for each resident''s file regarding behavioral observations, incidents reports, progress notes, and other pertinent information.
- Developed strong partnerships with community resources to provide additional support services for resident needs.
- Promoted academic success through tutoring assistance, study skill development, and time management strategies.
- Improved overall house functioning through diligent supervision of daily chores, meal preparation, and household maintenance tasks.
Owner/Operator, Nina’s Place Café
JJ Lucy LLC
01.2013 - 01.2014
- Obtained a legal food permit for a café using The Arkansas Health Department standards
- Performed all daily responsibilities including but not limited to; food preparation, inventory, accounts payable and receivable, managing vendor accounts, maintaining compliance with state and local tax laws for reporting, cleaning, marketing, and managing personnel.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Community Director, Villas of Jonesboro, AR and Sunset Estates of Jonesboro, AR
Rich Smith Management
07.2011 - 01.2013
- Community Director for one tax credit senior community with 48 units, and one multi-family tax credit community with 32 houses.
- Leasing professional, supervisor to staff, overseeing of collections, maintaining compliance under the ADFA guidelines for tax credit properties with yearly state inspections
- Used effective marketing skills, promoted, and implemented resident retention programs.
- Led tours to highlight property features to prospective tenants and answer questions.
- Adhered to state regulations during daily operations which ensured compliance with housing laws.
- Built relationships with residents, families and community.
- Acted as liaison between residents, management teams, vendors, contractors – ensuring clear communication at all times.
Property Manager/Accounting Clerk/Project Manager
Young Investment Company LLC
04.2008 - 07.2011
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
Education
Bachelor of Science - Psychology
John Brown University
Siloam Springs, AR01.2020
High School Diploma -
Westside High School
Jonesboro, AR05.1994
Skills
- Sales Experience
- Customer Service
- Customer Relations
- Business Administration
- Excellent Communicator
- Self-Motivated Attitude
- Driven Work Ethic
- Time Management Excellence
- Microsoft Office Programs
- Professional Excel Training
- Management experience
- Social Psychology
Involvement And Honors
- Excel Training ASU Newport- (2024)
- CPR Certification- (2023)
- The International Honor Society in Psychology- (2019)
- The National Society for Leadership and Success- (2017)
- The Humane Society Volunteer- (2017-Present)
- National Leasing Professional- (2003-Present)
- Realtor- (2002-2008)
Timeline
Customer Service Representative and Account Manager
Arkansas Glass Container
04.2022 - 06.2024
Network Marketing Team Leader
VIC Beauty Companies
06.2021 - 04.2022
Caregiver
Family Caregiver
09.2019 - 01.2021
Full Time Student
John Brown University
01.2018 - 01.2020
Customer Services and Sales
Berkshire Hathaway dba Ginsu Brands
08.2017 - 08.2019
Member Services Representative
Teletech Holdings
12.2015 - 01.2017
Front Desk Clerk and Scheduler, Women’s Clinic
NEA Baptist Clinic
01.2015 - 12.2015
House Parent, Paragould Emergency Receiving Shelter
Arkansas Baptist Children’s Homes
01.2014 - 12.2014
Owner/Operator, Nina’s Place Café
JJ Lucy LLC
01.2013 - 01.2014
Community Director, Villas of Jonesboro, AR and Sunset Estates of Jonesboro, AR
Rich Smith Management
07.2011 - 01.2013
Property Manager/Accounting Clerk/Project Manager
Young Investment Company LLC
04.2008 - 07.2011
Bachelor of Science - Psychology
John Brown University
High School Diploma -
Westside High School
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