Amy Zubiate
Springdale,AR
Summary
Dynamic bartender with a proven track record at Scorez Sports Bar, excelling in customer service and multitasking. Known for crafting high-quality cocktails and enhancing guest experiences, I effectively trained new staff and improved team morale. Committed to responsible alcohol service, I consistently maintained a clean, organized bar environment.
Overview
7
7
years of professional experience
Work History
Bartender
Scorez Sports Bar
Lehi, Utah
10.2017 - 03.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Prepared garnishes by evenly slicing and pitting fruits.
Server
Top Golf
02.2022 - 04.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Lehi High School
Lehi Utah05-1995
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Engaging personality
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
Timeline
Server
Top Golf
02.2022 - 04.2022
Bartender
Scorez Sports Bar
10.2017 - 03.2025
Lehi High School
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