A'mya Turner
Little Rock
Summary
Service industry professional guiding daily flow across 2+ shifts per week in a fast-paced restaurant environment, supporting 8+ team members per shift. Supports shift opening and closing, trains teammates on order accuracy and service standards, and keeps 3+ customer service issues per week moving toward quick resolution.
Overview
3
3
years of professional experience
Work History
Team Member
Chick-fil-A
2025.02 - Current
- Process of orders accurately while managing cash and point-of-sale transactions.
- Handle customer interactions per shift with friendly, efficient service in a fast-paced restaurant setting.
- Prepare and package food and beverages while following quality standards and food safety procedures.
- Maintain clean, organized, and sanitary work areas throughout each shift.
- Collaborate with team members to keep daily operations running smoothly during busy periods.
- Address customer questions and concerns professionally while using empathetic listening and clear communication.
- Support opening and closing procedures to help maintain consistent store readiness and end-of-shift organization.
Building Manager
The Chair Suites
2024.05 - Current
- Process 5-10 guest transactions daily while maintaining accurate cash handling and payment records.
- Greet guests professionally and answer questions to support a positive, service-focused experience.
- Handle guest concerns calmly and resolve issues with clear communication and practical solutions.
- Follow opening and closing procedures to keep the building ready for daily operations.
- Monitor cleanliness and shared spaces to maintain a welcoming environment for guests and staff.
Cashier & Prep Worker
Tropical Smoothie
2023.06 - 2025.08
- Maintained 90% customer satisfaction rate by delivering courteous service and resolving concerns calmly.
- Prepared and assembled food and beverages accurately according to customer orders.
- Operated the cash register and processed payments accurately using POS systems.
- Delivered courteous service while addressing customer concerns with empathy and professionalism.
- Maintained a clean, organized, and safe work environment throughout daily shifts.
- Supported daily operations by staying organized and coordinating smoothly with teammates.
Customer Personal Shopper
Walmart
2024.10 - 2025.01
- Packaged orders carefully for pickup and delivery, maintaining presentation and item accuracy before handoff.
- Communicated with customers clearly about order substitutions and discrepancies to resolve concerns quickly and professionally.
- Maintained trust during pickup and delivery support by handling discrepancies calmly and reinforcing a positive service experience.
Summer Youth Program Assistant
Billy Mitchell Boys & Girls Club
2024.06 - 2024.08
- Organize games, learning activities, and youth events to keep daily programming structured and on schedule.
- Use customer service and communication skills to guide children, respond to concerns, and reinforce positive behavior.
- Coordinate with team members on opening and closing procedures while keeping activity spaces organized and ready.
Education
Radiography
Pulaski Technical College
North Little Rock, AR2026-09
High School Diploma - undefined
Little Rock West High School of Innovation
Little Rock, AR2024-05
Associate of Arts - Cosmetology
Texas Barbering & Cosmetology
Houston Texas2024-03
Skills
- Cash handling & POS systems
- Customer service & communication
- Problem-solving & conflict resolution
- Empathetic listening & rapport building
- Accuracy & attention to detail
- Time management & multitasking
- Opening & closing procedures
- Team coordination
- Food safety & sanitation
- Child supervision
Timeline
Team Member
Chick-fil-A
2025.02 - Current
Customer Personal Shopper
Walmart
2024.10 - 2025.01
Summer Youth Program Assistant
Billy Mitchell Boys & Girls Club
2024.06 - 2024.08
Building Manager
The Chair Suites
2024.05 - Current
Cashier & Prep Worker
Tropical Smoothie
2023.06 - 2025.08
High School Diploma - undefined
Little Rock West High School of Innovation
Radiography
Pulaski Technical College
Associate of Arts - Cosmetology
Texas Barbering & Cosmetology