Ana Drago Cutelle

Responsible for all operational aspects of the Production Site, based in Argentina.

Areas under scope: Supply Chain / Production / Quality / manufacturing Excellence / Continuous Improvement / maintenance & Facilities.

Volume produce: 7000 tons/year

Production lines: Spray / Emulsions / Powder / Chemical Paste / Liquids.
Team size: 204

-Responsible for all operational aspects of the DTC function out of the GBS
Delivery Centre for North America and Latin America, including Planning,
Raw Material request & fulfillment, Customer Care Suppor Office, Control
Tower, Credit & Collections, and Logistics.
-Team size: 150.

- People management, leading an engaged team of 60 FTEs, setting
targets and objectives while reviewing performance, supporting hiring,
and making replacement decisions, all embedded in the GBS mission,
drivers, and behaviors
- Governance of stakeholder management across the Americas at an
operational and financial level and procurement at a global level
- Monitoring delivery performance, challenging the team to be the
benchmark of the PTP stream
- Budget estimation and monitoring

- In charge of providing customer service support for the Americas
according to the agreed SLA.
- Direct management of 4 team leaders. Indirect management of 31 FTE.
- Responsible for the implementation of the Support Office, developing a
team with a special focus on customer-centric and CI mindset. Knowledge
transfer from 11 different sites within America.
- Setting up reporting activities. Recruitment, training, motivating, and
coaching team leaders and experts.
- Stakeholder management of 11 manufacturing sites.

- Responsible for designing and developing projects, whose objective is
streamlining international logistics supplies in LATAM (CHF 13M).
- Responsible for designing, implementing, and improving the Materials
Distribution Centre for Latin America (Scope: 300 materials).
- Regional process champion for the transport area in LATAM.
- Responsible for the project pipeline for Supply Chain LATAM.
- Under my leadership, with a strategic and general view of the region, we
exceeded the expected objective achieving savings of 8% CHF/kg FY2016
and 19% CHF/kg FY2017.

- Responsible for coordinating the regional customer care activity and
ensuring its alignment to global customer care guidelines.
- Responsible for ensuring the accurate measurement, monitoring, and
improvement of LATAM Customer Care KPI’ s. - Responsible for setting and
ensuring the Sales Budget and Invoicing compliance within the four sites
within LATAM.
- Leader of the Customer Service Integration Project design, development,
and implementation in LATAM.

Number of people in charge: 49.
- Responsible for managing the following operational sectors: Planning of
Raw materials and end-products / International Trade / Customer Care /
Raw material and end-products warehouse / Invoicing and
documentation.

- People in charge: 25.
- Responsible for managing the following operational sectors: Customer
care / End-Products warehouse / Invoicing and Documentation for South
Cone.

- People in charge: 40 (Supervisors and Operators).
- Responsible for controlling and organizing the whole productive sector’s
work.
- Regional Industrialization Management Representative in LATAM, whose
main functions were: production transfers between plants, first
manufacturing follow-up, reprocessing, and technology optimization.
- During my management, the local engineering team and I set up the
Spray Dry ICF, whose productivity doubled the line capacity.

- Coordination and supervision of third parties’ laboratory production.
- Plant Management Reports.
- Responsible for measuring the production Cost STD.
- Operational procedures upgrading - Internal and external audits followup
– Quality deviance Analysis.

- 03/2002 – 03/2003 Medicinal technical sales -
- 01/2000 – 03/2002 Special and Medicinal Gas Marketing Manager’s
Assistant.
- 11/1997 – 01/2000 Treasury Assistant. Reported to: Treasury Manager.