Ana Irrazabal
Buenos Aires,B
Summary
Ingrese como representante de atención al cliente del área de Kioskos, luego pase a Estaciones de Servicio y allí me ascendieron a Supervisora
Overview
32
32
years of professional experience
Work History
Supervisora De Centro De Atención al Cliente
Potigian Golosinas
06.2022 - Current
- Managed escalations effectively, resolving complex issues quickly while maintaining high levels of professionalism and empathy towards customers.
- Provided ongoing feedback to team members, leading to improved communication skills and conflict resolution abilities.
- Collaborated with other departments to develop cross-functional initiatives that enhanced the overall customer experience.
- Enhanced knowledge sharing among team members through weekly meetings that included collaborative problem-solving exercises.
- Coached and mentored agents for increased performance, resulting in higher customer service ratings.
- Championed a customer-centric approach within the call center, fostering a culture that prioritized empathetic communication and efficient problem resolution.
Representante de Atención al cliente
Hewlett Packard Argentina
01.2010 - 01.2011
- Soporte 1er nivel
Representante de Atención al cliente
Avaya Argentina
01.2009 - 01.2010
- Soporte 1er nivel
Representante de Atención al cliente
Sap Argentina
01.2005 - 01.2009
- Soporte 1er nivel
Atención al público - ventas por internet
Cúspide Libros S.A
01.1997 - 01.2003
Atención al público
Boeing S.A
01.1994 - 01.1997
Education
Secundario (completo) - Bachiller especializado en Letras
Colegio Nacional Mariano Moreno
Skills
- Creatividad
- Puntualidad
- Compromiso
- Iniciativa
- Profesionalismo
Languages
English
Portuguese
<Enter your own>
- Date of Birth: 11/16/72
- Nationality: Argentina
- Marital Status: Single
Timeline
Supervisora De Centro De Atención al Cliente
Potigian Golosinas
06.2022 - Current
Representante de Atención al cliente
Hewlett Packard Argentina
01.2010 - 01.2011
Representante de Atención al cliente
Avaya Argentina
01.2009 - 01.2010
Representante de Atención al cliente
Sap Argentina
01.2005 - 01.2009
Atención al público - ventas por internet
Cúspide Libros S.A
01.1997 - 01.2003
Atención al público
Boeing S.A
01.1994 - 01.1997
Secundario (completo) - Bachiller especializado en Letras
Colegio Nacional Mariano Moreno
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