In my current position, I lead the Onboarding team for new clients in the banking industry, with a focus on delivering smooth experiences through digital and traditional channels. Operating within an Agile framework, I act as the Product Owner. Our main objective is to streamline customer interactions across both channels by utilizing technology, UX, and UI principles. In under 10 months, our team reached significant milestones, increasing digital client origination to 62% by February 2024, a noteworthy accomplishment. Additionally, our collaborative work led to a remarkable 271% improvement in the conversion rate. Before this role, I refined my skills in Marketing Management within product teams and collaborated closely with the Microcredit team to establish partnerships and provide financial opportunities to micro-entrepreneurs and underserved communities. I began my career in commercial branches, gaining a comprehensive understanding of the banking industry.
Advancing digital product development through the effective utilization of Agile methodologies has been instrumental in ensuring prompt and efficient delivery. This has been achieved by prioritizing features and coordinating cross-functional teams. Building strong relationships with stakeholders through clear communication and collaboration has helped align goals and expectations. By digitizing the new customer origination process, a state-owned bank has significantly reduced operational costs, positioning its operations for the future by benchmarking against major industry players.
Boosted team motivation and productivity by creating a positive work atmosphere that encourages open communication, collaboration, and ongoing learning. Developed data-driven plans for improving digital products, using analytics tools to inform decision-making. Introduced a customer-centric approach by incorporating user feedback into product development practices. Improved user experience thorough research analysis and usability testing of digital products.