Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Timeline
Generic

Anahi Valentina Proano Lizano

Siloam Springs

Summary

Dynamic hospitality professional with extensive experience at Bianco Nero, excelling in customer service and cash management. Proven track record in training staff and resolving issues effectively, ensuring a seamless dining experience. Recognized for strong communication skills and a commitment to maintaining high standards of cleanliness and organization.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Host

Sandwichitos
Edgewater
12.2024 - 03.2025
  • Greeted customers warmly and ensured a positive dining experience.
  • Assisted servers by delivering menus and drinks promptly.
  • Trained new hosts on procedures and customer service standards diligently.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Managed incoming calls during busy shifts.
  • Took reservations over phone and in person.
  • Provided customers with accurate wait times and monitored waiting list.

Prepared Foods Team Member

Crumbl Cookies
Montvale
02.2024 - 11.2024
  • Prepared various cookie recipes according to company standards and guidelines.
  • Ensured cleanliness and organization of preparation areas throughout shifts.
  • Assisted in stocking ingredients and supplies for efficient food production.
  • Trained new team members on store operations related to the prepared foods department.
  • Provided excellent customer service by addressing customers' inquiries promptly and professionally.
  • Followed recipes for preparing various types of hot and cold foods.
  • Checked out customers quickly at the register while maintaining a friendly attitude.
  • Assisted in setting up displays to promote new or seasonal products in the prepared foods section.

Cashier Team Lead

Bianco Nero
Englewood
01.2023 - 01.2024
  • Supervised cashier team to ensure efficient customer service.
  • Trained new cashiers on register operations and company policies.
  • Managed cash flow and balanced registers at end of shifts.
  • Resolved customer complaints calmly and professionally during busy hours.
  • Monitored inventory levels at the front end for accurate stock management.

Line Server

Chipotle Grill
Fort Lee
01.2022 - 01.2023
  • Prepared food items according to Chipotle's quality and presentation standards.
  • Served customers efficiently while maintaining a clean and organized service area.
  • Supported training of new staff on service procedures and company policies.
  • Educated customers on daily specials available during visits.
  • Handled customer inquiries and resolved issues to ensure satisfaction at the service line.
  • Evaluated customer satisfaction levels throughout shift by gathering feedback from customers.
  • Maintained adequate levels of linens, trays, and silverware items for customers and performed washing and sanitation.
  • Maintained tools, equipment and surfaces in clean, neat and working order.

Education

High School Diploma -

Dwight Morrow High School
Englewood, NJ
06-2025

Skills

  • Customer service
  • Employee training
  • Effective communication
  • Problem resolution
  • Cash handling
  • Guest feedback
  • Hospitality and accommodation
  • Cash management
  • Inventory control
  • Patience and empathy
  • Receipt handling
  • Multitasking and organization
  • Reliability and punctuality
  • Product knowledge

Languages

Spanish
Professional

Certification

  • Servsafe Certification
  • Food Handler Certification

Accomplishments

  • Leadership award in dance

Timeline

Host

Sandwichitos
12.2024 - 03.2025

Prepared Foods Team Member

Crumbl Cookies
02.2024 - 11.2024

Cashier Team Lead

Bianco Nero
01.2023 - 01.2024

Line Server

Chipotle Grill
01.2022 - 01.2023

High School Diploma -

Dwight Morrow High School

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Anahi Valentina Proano Lizano