Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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Andre De Jager

Little Rock

Summary

Highly accomplished and results-driven IT Specialist with over 5 years of progressive experience in diverse technical support and infrastructure management roles within government and consulting sectors. Expert in advanced troubleshooting of complex hardware, software, and network systems, complemented by robust proficiency in Active Directory, Microsoft 365 administration, and comprehensive ticketing systems. Proven ability to deliver exceptional end-user support, implement secure IT solutions, and contribute to critical infrastructure projects. Adept at enhancing operational efficiency and security through proactive management and strategic collaboration.

Overview

5
5
years of professional experience
1
1
Certificate

Work History

End User Support

Arkansas Game & Fish Commission
10.2024 - Current
  • Delivers comprehensive end-user support, managing and resolving technical issues efficiently via Freshservice, consistently exceeding satisfaction metrics.
  • Provides critical support for hardware, software, and network issues across diverse departments, including remote field offices.
  • Manages and troubleshoots VPN connections for remote users, including Game Wardens, ensuring secure and reliable access to agency resources.
  • Leads imaging and deployment of Panasonic Toughbooks for field personnel, optimizing performance and security through meticulous BIOS configuration.
  • Administers Active Directory, including user account management, password resets, and group assignments for email and security.
  • Implements and configures YubiKeys to establish enhanced multi-factor authentication (MFA) and additional security layers for critical divisions.
  • Utilizes Ninja for advanced remote support, monitoring, and configuration of hardware and software, leveraging direct access for diagnostics.
  • Provides expert end-user support and administration within the Google Admin console, streamlining user experience.
  • Develops and maintains comprehensive knowledge base articles within Freshservice, significantly improving user self-service and team efficiency.
  • Collaborates with system administrators on data center operations, including setting up Fortinet switches and troubleshooting network connectivity.
  • Deploys and configures Meraki routers across various remote locations, ensuring robust and secure network infrastructure.
  • Engages actively with CrowdStrike endpoint security, having completed administrative training for enhanced threat management.
  • Conducts routine monthly data center maintenance, including meticulous cleaning, organization, and physical hardware inspections.
  • Fosters efficient communication and collaboration with internal teams and end-users through Google Chat and Gmail.

IT Professional

The Judge Group
09.2022 - 06.2024
  • Provided dedicated desktop support for Department of Defense (DoD) personnel, resolving a wide range of technical issues.
  • Managed IT asset inventory, ensuring accurate tracking and efficient deployment of hardware.
  • Executed large-scale imaging and deployment of desktops and laptops for organizational rollouts and system refreshes.
  • Documented all support interactions and resolutions in strict adherence to client-specific protocols.

IT Professional

TRC Staffing
04.2022 - 06.2022
  • Delivered essential desktop support to various county government offices, including court and sheriff's departments.
  • Addressed critical technical challenges promptly, ensuring operational continuity for vital government functions.
  • Assisted with hardware setup and fundamental software troubleshooting for government employees.

IT Professional

ZenZar Technologies
08.2021 - 09.2021
  • Provided comprehensive desktop support, including preparation and logistics for shipping hardware (laptops, peripherals) via UPS and FedEx.
  • Conducted effective remote troubleshooting sessions to diagnose and resolve diverse technical problems for clients.
  • Maintained high levels of customer satisfaction through clear communication and efficient problem resolution.

IT Operations Professional

Take 2 Staffing
08.2020 - 08.2021
  • Gained valuable experience managing HR access systems, facilitating user permissions and data integrity.
  • Provided crucial networking support, troubleshooting connectivity and basic infrastructure issues.
  • Delivered comprehensive desktop support to medical staff and patients within a sensitive healthcare environment.
  • Assisted with the deployment and maintenance of computer systems and peripherals, ensuring compliance with security protocols.

Education

Bachelor of Science - Cyber Security

ITT Technical Institute
Richardson
09-2016

Skills

    Technical Proficiencies:

  • Operating Systems: Windows 10/11, macOS, iOS, Android
  • Networking: Fortinet Switches, Meraki Routers, TCP/IP, DNS, DHCP, VPN Management, Wi-Fi, Network Troubleshooting
  • Productivity & Collaboration: Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams), Google Workspace, Google Admin, Google Chat, Gmail
  • Endpoint Security: CrowdStrike (Admin), CompTIA Security Principles, Multi-Factor Authentication (MFA), YubiKey Implementation
  • Hardware & Imaging: Desktops, Laptops, Printers, Mobile Devices, Peripherals, Panasonic Toughbooks, System Imaging, BIOS Configuration
  • IT Service Management: Freshservice (Ticketing & KB), NinjaOne (RMM), Remote Support Tools (TeamViewer, Microsoft Remote Desktop)
  • System Administration: Active Directory (User/Group Management, Password Resets), Basic PowerShell, Anti-virus Software, Data Backup & Recovery, Inventory Management, HR Access Systems, Data Center Maintenance

Certification

CompTia Security Plus

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

End User Support

Arkansas Game & Fish Commission
10.2024 - Current

IT Professional

The Judge Group
09.2022 - 06.2024

IT Professional

TRC Staffing
04.2022 - 06.2022

IT Professional

ZenZar Technologies
08.2021 - 09.2021

IT Operations Professional

Take 2 Staffing
08.2020 - 08.2021

Bachelor of Science - Cyber Security

ITT Technical Institute

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