Andrea Branch
Jonesboro
Summary
I have over 10 years of experience working in an office/call center setting. I'm highly motivated and focused on delivering a best-in-class customer experience while delivering profitable growth. I have a strong drive to succeed in any task given, and willing to take on new tasks and strive to accomplish projects set before me with a positive attitude.
Overview
10
10
years of professional experience
Work History
Customer Service Person
H&r Block
Jonesboro, AR
01.2024 - Current
- Managed front desk operations, ensuring efficient guest check-in and check-out procedures.
- Streamlined administrative procedures, reducing wait times and increasing front desk productivity.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed all tasks in compliance with company policies and procedures.
Administrative Assistant/Vendor Manager
Spirit Fitness
Jonesboro, AR
05.2016 - 10.2021
- Promoted productivity by handling all administrative tasks including placing orders and reviewing and closing warranty claims for payment requiring multiple engagements.
- Managed incoming and outgoing emails and faxes in accordance with communication policies and legal directives.
- Provided parts information to customers including substitutions or modification address out-of-stock items.
- Maintained and upgraded logs and accounts for parts orders, backorders, returns, and warranty claims.
- Managed customer escalations in a fast-paced call center environment.
- Made extensive use of Microsoft Excel to collect, sort, and compute data.
Education
High School Diploma -
Trumann High School
Trumann, AR05-2003
Skills
- Call center experience
- Complaint handling
- Patience maintenance
- Customer service
- Time management
- Multitasking and organization
- Money handling
- Appointment scheduling
- Payment processing
Timeline
Customer Service Person
H&r Block
01.2024 - Current
Administrative Assistant/Vendor Manager
Spirit Fitness
05.2016 - 10.2021
High School Diploma -
Trumann High School