Andrea Fulton
Gurdon
Summary
Innovative professional with extensive knowledge of business techniques and principles. Proven expertise in content management systems, report analytics, expense management, and market research. Strong negotiation skills and ability to manage multiple tasks effectively.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Loan Operation Specialist II
Southern Bancorp
Arkadelphia
08.2015 - Current
- Reviewed escrow analyses and payments, conducting reanalyses as needed.
- Trained employees on escrow procedures to enhance team proficiency.
- Collaborated with managers to develop and update project plans.
- Created and updated job procedures to ensure compliance and efficiency.
- Reconciled and balanced escrow general ledger for accurate financial reporting.
- Processed real estate taxes and insurance payments on escrowed loans.
- Provided customer support and solutions related to escrow inquiries.
- Volunteered as VITA tax preparer, assisting clients with tax preparation needs.
Administrative Specialist I
Arkansas Department of Correction
Malvern
08.2014 - 08.2015
- Scheduled interviews and coordinated onboarding for new hires in Residential Program Unit.
- Assisted with policy and procedure development across departments to enhance operational efficiency.
- Supported Accreditation audit by providing compliant mental health documentation.
- Prepared and maintained minutes during staff meetings for psychologist to ensure accurate record-keeping.
Education
MBA - Management
Henderson State University
Arkadelphia, AR05-2024
BBA - Human Resources Management
University of Arkansas At Little Rock
Little Rock, AR05-2013
Skills
- Strategic planning
- Communication skills
- Data analysis and interpretation
- Microsoft Office proficiency
- Evidence-based management techniques
- Minitab expertise
- Google Gemini AI utilization
Certification
- Project Management Professional Certification
Languages
Spanish
Limited
References
References available upon request.
Timeline
Loan Operation Specialist II
Southern Bancorp
08.2015 - Current
Administrative Specialist I
Arkansas Department of Correction
08.2014 - 08.2015
MBA - Management
Henderson State University
BBA - Human Resources Management
University of Arkansas At Little Rock
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