Andrea Knight
Alexander
Summary
Dynamic healthcare professional with extensive experience in relationship management, adept at fostering seamless communication between medical practices and healthcare facilities. Proven expertise in strategic planning enhances referral processes and elevates patient care, ensuring a smooth and efficient experience for all stakeholders. Recognized for effective stakeholder engagement and collaborative teamwork, consistently achieving impactful results while adapting to the evolving needs of the healthcare landscape. Committed to driving excellence in patient experiences through innovative solutions and strong partnerships.
Overview
13
13
years of professional experience
1
1
Certification
Work History
PHYSICIAN LIAISON
CARTI Cancer Center
08.2018 - Current
- Develop and implement strategic initiatives to maintain and grow referrals from providers and/or physician practices to CARTI programs.
- Builds and maintains positive relationships to increase loyalty among internal and external providers.
- Leads initiatives to build volume and favorable provider perceptions of CARTI as the oncology expert among internal and external referral streams.
- Educate referring providers on new CARTI services, providers and expansion efforts within assigned region.
- Works collaboratively internally and externally to gather geographic and demographic intel to assist in developing and implementing communication strategies to increase new patient referrals.
- Develops and cultivates strong business relationships with local community organizations and businesses to increase brand awareness and community support.
- Establishes and maintains ongoing communications with referring providers and staff through routine in-person visits, phone calls, emails, and other forms of communication as needed and required for consistent interaction.
- Identifies tactics to promote provider interaction and engagement including new provider orientation, site visits, staff meetings, social events, referral dinners, CMEs and other related opportunities.
- Develops meaningful relationships with key contacts and leaders including clinic site managers, nurse managers, office staff and others.
- Develops and implements an ongoing method of profiling and monitoring assigned market area to identify demographic, competitor and healthcare industry changes.
- Measures and evaluates outreach activities regularly to identify referral trends, patient flow and service patterns for all clinic locations.
- Coaches site managers and service line leaders on effective communication skills for outreach and interaction with referral sources as needed.
- Advocates for initiatives to improve internal processes related to patient experience, referral efficiency and referring provider convenience.
- Quarterly increases in Provider Referrals (20%) each quarter of the fiscal year.
- Analyzed referral patterns to identify opportunities for service expansion and improvement.
- Standardized best practices across all aspects of the referral process, leading to improved efficiency and a more consistent patient experience.
- Developed strategic marketing initiatives to increase awareness of CARTI's services.
- Cultivated relationships with referring physicians to enhance patient referral processes.
Medical Transcriptionist
CARTI Cancer Center
03.2013 - 07.2018
- Transcribed medical dictations with high accuracy, ensuring clarity and adherence to formatting standards.
- Reviewed and edited transcriptions for grammatical accuracy and completeness before final submission.
- Accurately documented medical dictation to record patient care records.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
Education
MASTER OF HEALTH ADMINISTRATION -
Louisiana State University Shreveport
Shreveport, LA07.2023
MEDICAL TRANSCRIPTION - undefined
Dyersburg State Community College
08.2004
BACHELORS OF SCIENCE - PSYCHOLOGY
Williams Baptist College
05.1999
Skills
- Effective written and verbal communication
- Relationship building
- Training and mentoring
- Relationships and rapport
- Performance tracking
- Industry trends
- Referral source identification
- Patient volume promotion
- Strategic methods
- Brand awareness and identity
- Community outreach techniques
- Teamwork and collaboration
- Time management
Certification
American College of Healthcare Executives-Member
Timeline
PHYSICIAN LIAISON
CARTI Cancer Center
08.2018 - Current
Medical Transcriptionist
CARTI Cancer Center
03.2013 - 07.2018
MEDICAL TRANSCRIPTION - undefined
Dyersburg State Community College
BACHELORS OF SCIENCE - PSYCHOLOGY
Williams Baptist College
MASTER OF HEALTH ADMINISTRATION -
Louisiana State University Shreveport
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