Summary
Overview
Work History
Education
Skills
Languages
Certification
Additional Information
Timeline
Generic

Andrea Leonetti

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Javascript developer position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Lupema Cocina

Self Owned
03.2012 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Identified issues, analyzed information and provided solutions to problems.
  • Developed and maintained courteous and effective working relationships.
  • Cultivated interpersonal skills by building positive relationships with others.

Team Leader

Teletech
10.2004 - 03.2010
  • Started as a Call Center agent, later became Supervisor and finally Team Leader
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Held weekly team meetings to inform team members on company news and updates.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Call Center Rep

Teleperformance
12.2003 - 10.2004
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Performed tech support, customer care and sales for inbound calls.
  • Processed debit and credit card and electronic check payments.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Education

No Degree - Environmental Science

CAECE
Buenos Aires

No Degree - Javascript

Coderhouse
Buenos Aires
12.2023

No Degree - Web Design

Coderhouse
Buenos Aires
08.2023

No Degree - Cake Design

Wilton Culinary School
Chicago
09.2017

Skills

  • Flexible and Adaptable
  • Teamwork and Collaboration
  • Social Perceptiveness
  • Multitasking Abilities
  • Project Planning
  • Excellent Communication

Languages

Spanish
Native language
English
Proficient
C2
French
Beginner
A1

Certification

Certificate of Proficiency in English language by Oxford University

Additional Information

Married, two children (13yrs and 10yrs)

Amateur triathlete.

Timeline

Lupema Cocina

Self Owned
03.2012 - Current

Team Leader

Teletech
10.2004 - 03.2010

Call Center Rep

Teleperformance
12.2003 - 10.2004

No Degree - Environmental Science

CAECE

No Degree - Javascript

Coderhouse

No Degree - Web Design

Coderhouse

No Degree - Cake Design

Wilton Culinary School

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Andrea Leonetti