Summary
Overview
Work History
Education
Skills
Timeline
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Andrea Mendoza

Bentonville

Summary


Motivated Customer Service Representative with over 5 plus years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English and Spanish .

Overview

8
8
years of professional experience

Work History

General Clerk

Serco Inc
01.2022 - 05.2024
  • Streamlined office processes by implementing efficient filing and organizational systems.
  • Improved data accuracy by diligently maintaining records and updating information in databases.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Supported team members with various administrative tasks, contributing to a well-functioning office environment.

Customer Representative

J.B. Hunt Transportation
11.2018 - 07.2019
  • Provided primary customer support to internal and external customers.
  • Organized customer information and account data for business planning and customer service purposes.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Accepted payment by credit card and offered self-serve payment solutions after explaining charges on customer bills.
  • Processed 80 invoices each week and mailed documentation to clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Receptionist / Sales Associate

Massage Envy
05.2016 - 01.2017
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Maintained building security by monitoring logbook and issuing visitor badges.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Education

High School Diploma -

Rogers High School
Rogers, AR
05.2018

Skills

  • Customer Service Excellence
  • Client Needs Assessment
  • Customer Complaint Resolution
  • Product Knowledge
  • Appointment Setting
  • Sales expertise
  • Staff education and training
  • Creative problem solving
  • Spanish fluency

Timeline

General Clerk

Serco Inc
01.2022 - 05.2024

Customer Representative

J.B. Hunt Transportation
11.2018 - 07.2019

Receptionist / Sales Associate

Massage Envy
05.2016 - 01.2017

High School Diploma -

Rogers High School

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Andrea Mendoza