Andrea Mitchell
Ashdown
Summary
Dynamic medical receptionist with proven expertise in insurance verification and exceptional customer service at Collom and Carney Clinic. Achieved a significant reduction in no-shows through an efficient appointment reminder system. Proficient in electronic medical records management and adept at handling high-volume calls with professionalism and accuracy.
Overview
28
28
years of professional experience
Work History
Medical Receptionist
Collom and Carney Clinic
Texarkana
08.2024 - Current
- Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
- Verified patient insurance information and collected co-pays and payments for services rendered
- Maintained accurate electronic medical records (EMR) by updating patient demographics and medical history
- Scheduled laboratory tests, radiology exams, and specialist appointments as per physician's orders
- Implemented efficient appointment reminder system resulting in a XX% reduction in no-shows
- Responded promptly to patient inquiries regarding appointment availability, clinic hours, and general inquiries about services provided
- Managed confidential patient information according to HIPAA regulations while maintaining utmost professionalism at all times
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
- Managed office supplies inventory by monitoring stock levels and placing orders when necessary
- Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction
- Created detailed reports on daily activities such as visitor traffic, phone call volume, and appointment scheduling metrics
Stay at Home Mother/Homemaker/Family Caregiver
Myself
Ashdown
02.2009 - 08.2024
- Fostered a nurturing home environment for seven years as a dedicated full-time homemaker.
- Supported a sick mother with attentive care and daily assistance.
- Administered all aspects of household management, emphasizing organization and efficiency.
Administrative Assistant to Nursing Home Administrator and Assistant Administrator
Pleasant Manor Nursing and Rehab, LLC
Ashdown
03.2008 - 02.2009
- General secretarial duties/filing
- Created spreadsheets for multiple departments
- Answered multi-line phone system
- Admitted new residents/explained procedures and other important information to family members
- Kept ledgers for resident payments/resident spending account
- Counted resident money box and documented amounts daily
- Kept detailed ledgers/records of all employee paperwork, proof of background checks and any shots or medical tests they must have upon employment
- Typed and dispersed memos to department heads
- Documented minutes from all meetings
- Sorted and distributed department mail
- Contacted family members for private pay residents/insurance companies regarding late payments
- Ordered all office supplies for each department
- Assisted with payroll
Administrative Assistant/Secretary of Classifieds Department
Texarkana Gazette
Texarkana
01.2005 - 06.2006
- General secretarial duties/filing
- Creation/Dispersion of all department memos
- Collected/entered customer ad requests into appropriate database
- Edited/corrected classified section of the newspaper before final entry for print
- Answered multi-line phone
- E-mail correspondence with customers
- Greeted/assisted customers
- Collected payment for services rendered
- Data entry
Business Office Associate
Little River Memorial Hospital
Ashdown
10.2000 - 03.2002
- Patient admissions/discharges
- Collected payments
- Daily deposits
- General secretarial duties
- Data entry
- Insurance verification/Pre-authorizations
- Sorted/Keyed insurance payments
Data Entry Operator
Little River Memorial Hospital
Ashdown
07.1997 - 10.1999
- Data Entry
- Calculating/Entering Patient Charges
- Filing
- Assisted with Inventory
- Stocked Medical Supplies
- Assisted Pharmacist/Pharmacy Technician with Stocking Medications
Education
High school diploma or GED -
Ashdown High School
Ashdown, AR05.1996
Skills
- Insurance verification expertise
- Medical documentation proficiency
- Advanced computer skills
- Organizational abilities
- Billing and scheduling in healthcare
- Receptionist duties and front desk operations
- Documentation review skills
- Effective phone etiquette
- Customer service excellence
- Proficient in Microsoft Office suite
- Data entry accuracy and typing speed
- Experience with multi-line phone systems
- Knowledge of medical terminology and anatomy
Timeline
Medical Receptionist
Collom and Carney Clinic
08.2024 - Current
Stay at Home Mother/Homemaker/Family Caregiver
Myself
02.2009 - 08.2024
Administrative Assistant to Nursing Home Administrator and Assistant Administrator
Pleasant Manor Nursing and Rehab, LLC
03.2008 - 02.2009
Administrative Assistant/Secretary of Classifieds Department
Texarkana Gazette
01.2005 - 06.2006
Business Office Associate
Little River Memorial Hospital
10.2000 - 03.2002
Data Entry Operator
Little River Memorial Hospital
07.1997 - 10.1999
High school diploma or GED -
Ashdown High School
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