Andrei Pocsoara
Application Support Engineer
Arad
Summary
Experienced Application Support Engineer with over 10 years delivering advanced L2/L3 technical support for enterprise clients in the financial trading industry.
Expert in troubleshooting complex issues across multi-platform environments including Windows, MacOS, Linux, iOS, Android, and Web-based systems.
Strong hands-on skills in log analysis, virtualization (VMware, VirtualBox), VPN configuration (OpenVPN), and server-side diagnostics, combined with managing workflows through HubSpot CRM and GitLab.
Trusted for multiple international assignments in Chicago and Kuala Lumpur, where I provided direct support to high-profile clients and trained support teams.
Calm under pressure, committed to delivering reliable solutions, and passionate about building strong client relationships and driving client satisfaction through clear, technical communication.
Overview
11
11
years of professional experience
1
1
Certification
3
3
Languages
Work History
Application Support Engineer
Quick Suite Trading / Computer Voice Systems
Arad
05.2015 - Current
- Delivered L2/L3 technical and application support for enterprise clients in financial trading, handling complex issues via email, chat, and phone, and managing tickets through HubSpot CRM.
- Tracked and coordinated tasks and technical issues using GitLab, ensuring accurate follow-up and resolution with development teams.
- Investigated problems by analyzing logs (JSON, server logs) and replicating issues in virtual environments (VMware, VirtualBox) to identify root causes and provide solutions or effective workarounds.
- Managed VPN configurations (OpenVPN) and user access, provided support for Linux/Windows servers, monitored systems with Nagios and Grafana, and queried databases using HeidiSQL.
- Acted as a liaison between clients, developers, and management, delivering clear communication, timely updates, and ensuring high client satisfaction.
- Delegated multiple times to international offices in Chicago and Kuala Lumpur to support key clients, deliver technical presentations, and collaborate with local teams.
- Conducted product demos and walkthroughs for major banking clients, ensuring features met their needs and guiding them through implementations.
- Trained new team members, particularly in the Asia branch, helping them achieve autonomy in handling support tasks and maintaining service quality.
Education
Bachelor of Science - Computer Science
Aurel Vlaicu University of Arad
Arad 04.2001 -
Skills
Application Support (L2/L3)
Log Analysis & Troubleshooting
Windows & Linux Server Administration
Client Communication & Issue Resolution
Virtualization (VMWare, VirtualBox)
HubSpot CRM & Gitlab
SQL (HeidiSQL, queries)
Monitoring (Nagios, Grafana)
Technical Training & Knowledge Transfer
SaaS Platform Support
Documentation & Reporting
Bash & PowerShell Scripting
Accomplishments
- Selected for 3 international assignments in Chicago and 1 in Kuala Lumpur to provide high-level support for enterprise clients and train local support teams.
- Represented the company at a financial trading conference in Kuala Lumpur, delivering live product demos to high-profile banking clients.
Hobbies
Passionate about emerging technologies and always staying updated with the latest in hardware innovations, such as microprocessor architectures, GPUs, SSDs, and developments in artificial intelligence.
Enjoy exploring tech gadgets, following cutting-edge trends in AI and technology, and understanding how major innovations shape the future.
In my free time, I work on personal coding projects, experimenting with new programming tools and frameworks to continuously expand my technical skills.
Certification
Microsoft Azure AZ-104 Exam Preparation - In progress
Timeline
Application Support Engineer
Quick Suite Trading / Computer Voice Systems
05.2015 - Current
Bachelor of Science - Computer Science
Aurel Vlaicu University of Arad
04.2001 -