Andrew Calaway
Sheridan
Summary
Dynamic insurance agent with a proven track record at Affordable Insurance Solutions, excelling in client relations and customer service. Expert in tailoring insurance solutions and cross-selling products, achieving sales targets through strong relationship-building and effective communication. Committed to professionalism and ethics, ensuring client satisfaction and loyalty.
Overview
19
19
years of professional experience
Work History
Insurance Agent
Affordable Insurance Solutions
02.2024 - Current
- Built strong relationships with clients to understand insurance needs and deliver tailored solutions.
- Educated clients on various insurance products, ensuring informed decision-making and satisfaction.
- Processed policy applications and renewals efficiently, maintaining accuracy in documentation.
- Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
- Provided ongoing support to clients by addressing inquiries and resolving issues promptly.
- Stayed updated on industry trends and regulatory changes to offer relevant advice to clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Cross-sold insurance products to existing clients to reach sales targets.
Account Manager
Crouse Equipment
09.2023 - 02.2024
- Developed strategic proposals tailored to client needs, enhancing service offerings and customer loyalty.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Negotiated prices, terms of sales and service agreements.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Attended monthly sales meetings and quarterly sales trainings.
Account Manager
Medley Equipment
05.2007 - 02.2023
- Developed and maintained client relationships to drive revenue growth.
- Conducted market analysis to identify new business opportunities and trends.
- Presented product demonstrations and solutions to prospective customers effectively.
- Negotiated contracts and pricing agreements to maximize profit margins.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained junior sales staff on best practices and product knowledge for improved performance.
- Increased sales revenue by building and maintaining strong relationships with key clients.
- Established new accounts through cold calling and personal visits to potential customers.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Conducted regular account reviews, assessing progress towards goals, identifying challenges, and developing action plans to address them collaboratively.
- Provided ongoing support to clients after the sale, ensuring long-term loyalty and repeat business opportunities.
- Established credibility as a trusted advisor with clients through deep product knowledge combined with subject matter expertise in their industries.
- Achieved sales targets consistently by utilizing excellent communication and negotiation skills.
- Participated in trade shows and industry events to increase brand visibility and expand professional networks.
- Finalized sales deals and contracts.
- Kept detailed records of daily activities through online customer database.
- Stayed current on company offerings and industry trends.
- Negotiated prices, terms of sales and service agreements.
Education
High School Diploma -
Sheridan High School
Sheridan, AR Skills
- Customer service
- Professionalism and ethics
- Quotes and sales
- Customer follow-up
- Client relations
Timeline
Insurance Agent
Affordable Insurance Solutions
02.2024 - Current
Account Manager
Crouse Equipment
09.2023 - 02.2024
Account Manager
Medley Equipment
05.2007 - 02.2023
High School Diploma -
Sheridan High School