Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
Generic

Andrew Montoya

Conway

Summary

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Overview

7
7
years of professional experience

Work History

Assistant Manager

U Storage
05.2022 - Current


  • Expanded customer base through cold calling, networking, and relationship building.
  • Assisted supervisors in training new hires, leading to improved team performance and overall productivity.
  • Managed high call volume efficiently, resulting in reduced wait times and increased customer satisfaction.
  • Maintained up-to-date knowledge of company policies and procedures, ensuring proper guidance for customers during calls.
  • successfully brought in an average of 3-5 Spanish-speaking customers per month, expanding the company's market reach and significantly contributing to sales and overall success.

Volunteer Goalkeeper Coach

Hendrix College
08.2022 - 09.2024
  • Collaborated with head coach to identify areas for improvement in goalkeeping techniques, leading to more effective training sessions.
  • Enhanced team performance by developing tailored goalkeeper training programs and individualized coaching sessions.
  • Developed strong relationships with players, fostering a supportive environment that facilitated skill development and growth.

Physical Fitness Associate

Boys and Girls Club
05.2018 - 08.2018
  • Championed a culture of continuous improvement by regularly soliciting feedback from members and staff, implementing necessary changes to better serve their needs.
  • Oversaw successful implementation of group exercise classes, leading to increased class attendance rates and customer satisfaction.

Education

Exercise Science -

Central Baptist College
Conway, AR
05.2022

Skills

  • Customer service
  • Money handling
  • Decision-making
  • Team leadership
  • Problem-solving
  • Time management
  • Conflict resolution
  • Customer relationship management (CRM)

Awards

  • Kinesiologist of the 2022 Senior Class
  • 1st and 2nd All Conference
  • 3X Player of the week
  • NAIA Academic All Conference
  • Champions of Character Team

Languages

Spanish
Native or Bilingual
Portuguese
Limited Working

Timeline

Volunteer Goalkeeper Coach

Hendrix College
08.2022 - 09.2024

Assistant Manager

U Storage
05.2022 - Current

Physical Fitness Associate

Boys and Girls Club
05.2018 - 08.2018

Exercise Science -

Central Baptist College

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Andrew Montoya