Andrianna Allen
North Little Rock
Summary
I'm a very compassionate and service-oriented customer service representative with experience supporting big companies like Target.com guests through phone, chat, and email. Skilled in resolving customer issues efficiently and with professionalism. I do have a love for animals, and I'm currently pursuing a Bachelor's degree in Animal Science, with the goal of advancing in the veterinary field. Combines strong communication skills, attention to detail, and a passion for helping others, whether they are customers or animals. Adept at working remotely and on-site, managing high call volumes, and creating positive experiences in retail.
Overview
9
9
years of professional experience
Work History
Remote Customer Service Representative
StyleConnect Retail Support
01.2025 - Current
- Assisted customers with product inquiries and order issues.
- Processed returns and exchanges efficiently for customer satisfaction.
- Maintained detailed knowledge of product offerings and promotions.
- Documented customer interactions in the support database for reference.
- Provided feedback on common customer questions to improve service quality.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
Remote Customer Service Representative
Abc Company
04.2024 - 01.2025
- Handled 60+ customer interactions daily via phone and chat, achieving a 98% customer satisfaction rate.
- Assisted customers with account issues, billing questions, and product troubleshooting.
- Documented customer interactions and feedback in the CRM system for quality assurance and follow-up.
- Collaborated with internal departments to resolve escalated concerns efficiently.
Remote Guest Services Representative
Target Corporation
09.2022 - 02.2024
- Delivered remote customer support for Target.com, assisting with order tracking and returns.
- Resolved product inquiries and RedCard issues via phone, chat, and email.
- Managed substitutions
- Maintained a strong knowledge of Target's policies, promotions, and seasonal updates to deliver accurate, brand-aligned service.
- Collaborated with store teams, fulfillment centers, and digital support teams to ensure timely order processing and delivery updates.
Shift Leader
ABM Industries
Little Rock
12.2020 - 08.2022
- Supervised daily operations to ensure smooth workflow and team efficiency.
- Trained new staff on procedures, safety protocols, and customer service expectations.
- Completed day-to-day duties accurately and efficiently.
- Assisted in loading and unloading trucks to facilitate timely deliveries.
- Monitored equipment performance and reported maintenance needs promptly.
- Used pallet jacks to move items to and from warehouse locations.
- Used digital database to keep records of units and stock moved.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
Shift Manager
KFC Restaurant
Little Rock
03.2016 - 05.2020
- Coordinated schedules and maintained staffing levels effectively.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Prepared ingredients according to standardized recipes for daily food service.
- Operated kitchen equipment including mixers, ovens, and slicers safely and effectively.
- Maintained cleanliness of floors in the kitchen area throughout shift.
- Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
- Cooked a variety of foods according to customer orders or supervisors' instructions.
Education
High School Diploma -
Premier High School
Little Rock, AR05-2020
Bachelor of Science - Animal Science
UNITY ENVIRONMENTAL UNIVERSITY
New Gloucester, MESkills
- Customer relationship management
- CRM documentation
- Product troubleshooting
- Order processing
- Conflict resolution
- Team collaboration
- Training and development
- Attention to detail
- Problem solving
- Customer engagement
- Remote support techniques
- Information security
- Call management
- Multi-task management
- Call center procedures
- POS systems expert
- Client relations
- Shipping and receiving
- Task prioritization
- Active listening
- Data entry
- Calm demeanor
- Administrative support
- Money handling
- Microsoft office expertise
Timeline
Remote Customer Service Representative
StyleConnect Retail Support
01.2025 - Current
Remote Customer Service Representative
Abc Company
04.2024 - 01.2025
Remote Guest Services Representative
Target Corporation
09.2022 - 02.2024
Shift Leader
ABM Industries
12.2020 - 08.2022
Shift Manager
KFC Restaurant
03.2016 - 05.2020
High School Diploma -
Premier High School
Bachelor of Science - Animal Science
UNITY ENVIRONMENTAL UNIVERSITY
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