Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
Angel Alciro Castillo Silva

Angel Alciro Castillo Silva

IT Security Engineer - Identity & Access Management
Buenos Aires

Summary

Experienced IT Security Engineer familiar with user support and root cause analysis. Advanced knowledge of Identity & Access management operations and dedication to see issues through to end. Responsible, driven, and committed to continuous personal and professional development. Works well in remote and desk-side environments.

Overview

9
9
years of professional experience
2
2
Languages

Work History

IT Security Engineer - Identity & Access Management

JP Morgan Chase & Co.
7 2019 - Current
  • Part of Identity & Access Management Operations (IAM) team which manages access to all JPMC platforms, databases and applications
  • This position is implemented with operations team whose responsibility includes running and managing access for all JPMC platforms (i.e., Wintel, Unix, Mainframe, Midrange, Database - SQL, Oracle, Sybase, Unix) and others
  • Provide user logical access to organizational resources in business applications in accordance with pre-established system rules and policies, perform security related tasks and change control in compliance with IT control policies, standard operating procedures and reference documentation, identify continuous improvement to streamline process of producing quality and timely products to meet service level expectation, respond to Service incidents and ensure tickets are completed within firm's documented SLAs for priority/severity impacts. Managed over 20 customer calls per day.
  • Performed analysis on compromised systems to identify root causes and prevent future occurrences effectively.
  • Supported implementation of robust identity and access management system, enhancing overall security posture by limiting unauthorized access to critical systems and data.

Support Engineer

LIVENTUS
07.2017 - 02.2019
  • Preventive and predictive maintenance of equipment in use at Liventus LAB
  • Execution of projects of minor improvements to existing equipment
  • Second level diagnostics to equipment used for atmosphere control services
  • Generate and update technical documentation associated with controlled atmosphere technologies
  • Creation and updating of work procedures for definition of internal process standards
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns. Managed over 20 customer calls per day.
  • Mentored junior members of team best practices in issue resolution techniques.

Apple Technician

ISHOP PALMANIA C.A.
05.2015 - 03.2017
  • Assisted customers in navigating product features, enabling them to maximize utility of their Apple devices.
  • Reduced wait times by completing most common repairs within designated turnaround timelines.
  • Delivered comprehensive training sessions to new technicians, fostering professional growth within our team.
  • Collaborated with team members to troubleshoot complex issues and provide optimal solutions.
  • Developed personalized solutions based on individual client needs which led to higher rates of repeat business

Education

Bachelor of Science - Engineering Technology

Rafael Belloso Chacín University
Zulia - Venezuela
05.2010 - 2015.05

LANGUAGE STUDIES -

FORD English Language And Educational Services Center (CISEF)
Zulia - Venezuela
01.2005 - 2010.05

BACHELOR IN SCIENCE -

U.E. Nuestra Señora Del Pilar School
Zulia - Venezuela
09.2004 - 2009.05

LANGUAGE STUDIES -

Venezuelan American Center of Zulia (CEVAZ)
Zulia - Venezuela
09.2001 - 2005.05

Skills

    Database Administration

    PL and SQL Development

    Operating System Knowledge

    Microsoft Office

    Architectural drafting

    Computer Skills

    Prototyping and Testing

    Network Troubleshooting

Software

Database management (SQL, Oracle, Sybase)

Data analysis and visualization (Excel, Tableau, ServiceNow)

Programming languages (Python, Java)

Project management software (Microsoft Project, JIRA)

Spreadsheet software (Microsoft Excel, Google Sheets)

Cloud computing (AWS)

Timeline

Support Engineer

LIVENTUS
07.2017 - 02.2019

Apple Technician

ISHOP PALMANIA C.A.
05.2015 - 03.2017

Bachelor of Science - Engineering Technology

Rafael Belloso Chacín University
05.2010 - 2015.05

LANGUAGE STUDIES -

FORD English Language And Educational Services Center (CISEF)
01.2005 - 2010.05

BACHELOR IN SCIENCE -

U.E. Nuestra Señora Del Pilar School
09.2004 - 2009.05

LANGUAGE STUDIES -

Venezuelan American Center of Zulia (CEVAZ)
09.2001 - 2005.05

IT Security Engineer - Identity & Access Management

JP Morgan Chase & Co.
7 2019 - Current

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Angel Alciro Castillo SilvaIT Security Engineer - Identity & Access Management