Angel Dozier
Master Merchandiser
Sulphur Springs
Summary
Retail professional with a proven track record at Dollar General, excelling in inventory control and customer service management. Skilled in data-driven decision making, I consistently enhanced sales through merchandising strategies and effective team collaboration, ensuring optimal store operations and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Master Merchandiser
Driveline Retail
09.2025 - Current
- Coordinated seasonal resets of store displays, refreshing merchandise presentation in accordance with changing trends or promotional themes.
- Increased sales by implementing innovative merchandising strategies and eye-catching displays.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
Customer Service Representative
Concentrix
01.2025 - 08.2025
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Assisted customers with order placement, product returns and order tracking.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
Dasher
DoorDash
02.2023 - 01.2025
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
Seasonal Worker
UPS
10.2022 - 01.2023
- Supported inventory management tasks by conducting regular stock checks and updating records accordingly.
- Managed customer inquiries and complaints in polite and professional manner.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Verified accuracy of all deliveries against order forms.
Store Manager
Dollar General
03.2021 - 06.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
High School Diploma -
McDonald County High School
Anderson, MOSkills
Data-driven decision making
Multitasking and organization
Inventory control
Staff supervision and employee training
Promotional planning
Maintaining stock levels
POS systems
Store operations
Teamwork and collaboration
Customer service management
Store merchandising
Microsoft systems
Timeline
Master Merchandiser
Driveline Retail
09.2025 - Current
Customer Service Representative
Concentrix
01.2025 - 08.2025
Dasher
DoorDash
02.2023 - 01.2025
Seasonal Worker
UPS
10.2022 - 01.2023
Store Manager
Dollar General
03.2021 - 06.2022
High School Diploma -
McDonald County High School