Angel Stark
Irby Utilities
Powhatan
5
years of professional experience
Results-driven professional with extensive experience in customer service and team training. Skilled in problem-solving and building rapport with clients, consistently delivering exceptional experiences and fostering a collaborative work environment.
Work History
Sales Call Center Specialist
2 Years- Provided exceptional customer support by addressing inquiries and resolving issues efficiently.
- Managed high call volume while maintaining service quality and professionalism.
- Utilized CRM software to track customer interactions and ensure accurate data entry.
- Collaborated with team members to enhance communication protocols and streamline workflows.
- Adapted quickly to changes in procedures, contributing to team flexibility and responsiveness.
- Assisted in training new staff on systems and best practices for customer engagement.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Senior Manager
2 Years 6 Months- Led daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff on customer service best practices to enhance team performance.
- Conducted regular staff meetings to communicate goals, reinforce expectations, and boost morale.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Education
High School Diploma
Skills
Customer service
Call handling
Problem-solving skills
Resolving issues
Verbal and written communication
Training experience
Building rapport
Timeline
Sales Call Center Specialist
Irby Utilities
08.2024 - CurrentRead More
Senior Manager
PQH/Gateway Wireless
08.2021 - 02.2024Read More
Sulphur Springs High School
High School Diploma
Read More