Angela Hamilton
Searcy
Summary
Detail-oriented professional with expertise in administrative support, data entry, and scheduling. Proven ability to streamline processes and enhance team collaboration for improved patient care or customer care and operational efficiency.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Registered Dental Assistant
Searcy Dental Associates
07.2024 - 06.2026
- Executed chairside assistance during dental procedures to enhance patient comfort and efficiency.
- Provided detailed patient education on oral hygiene practices and post-treatment care protocols.
- Assisted in preparing treatment rooms and sterilizing instruments for patient procedures.
- Managed inventory of dental supplies, ensuring availability for daily operations and minimizing waste.
- Maintained accurate patient records, including medical histories and treatment plans, ensuring compliance with regulations.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
Business Office Manager
Oakdale Nursing Home
05.2020 - 04.2021
- Updated reports, managed accounts, and generated reports for company database.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Accepted and assisted with applications for long term care with CMS.
- Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
- Developed and enforced office policies to ensure compliance with industry regulations, maintaining a high standard of operational integrity.
- Led team meetings to foster collaborative environment, improving cross-departmental communication and project outcomes.
Administrative Assistant
Families Inc Counseling Services
01.2019 - 05.2020
- Organized and maintained confidential client records, ensuring compliance with privacy regulations.
- Coordinated scheduling for counseling sessions, optimizing calendar efficiency for over twenty therapists and four doctors.
- Managed communication between clients and staff, enhancing response times and client satisfaction.
- Trained new administrative staff on office protocols, fostering a collaborative team environment.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Lead Patient Registrar
WRMC
03.2016 - 12.2018
- Coordinated insurance verification procedures to minimize billing discrepancies and improve revenue cycle management.
- Streamlined patient check-in processes to enhance registration efficiency and reduce wait times.
- Maintained accurate patient records using electronic health record (EHR) systems, ensuring compliance with privacy regulations.
- Trained new staff on registration protocols and EHR navigation to foster a knowledgeable team environment.
- Scheduled over thirty employees monthly and reviewed payroll for such employees to be approved by payroll department.
- Collected and processed co-payments and out-of-pocket charges using Meditech.
- Oversaw all registrars in radiology department, surgery department and emergency department and would be on-call for those departments as needed.
Flight Attendant
Psa Airlines
06.2007 - 12.2009
- Coordinated emergency procedures and conducted safety demonstrations for diverse passenger groups.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Delivered exceptional in-flight service to enhance passenger satisfaction and ensure safety compliance.
- Managed cabin inventory, ensuring availability of supplies and equipment for smooth operations.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Education
High School Diploma -
Searcy High School
Searcy05-2003
Athletic Training
Harding University
Searcy, ARRegistered Dental Assistant
Little Rock Dental Assistant School
Little Rock, AR08-2023
Flight Attendant
Flight Attendant Training
Vandalia, OH07-2006
Skills
- Patient record management
- Customer relations
- Administrative support
- Clerical support
- Microsoft Outlook
- Radiography techniques
- Microsoft Excel
- Dental office procedures
- Appointment management
- Scheduling
Certification
- RDA - Registered Dental Assistant
- CPR Certified
- First Aide Certified
Timeline
Registered Dental Assistant
Searcy Dental Associates
07.2024 - 06.2026
Business Office Manager
Oakdale Nursing Home
05.2020 - 04.2021
Administrative Assistant
Families Inc Counseling Services
01.2019 - 05.2020
Lead Patient Registrar
WRMC
03.2016 - 12.2018
Flight Attendant
Psa Airlines
06.2007 - 12.2009
Athletic Training
Harding University
High School Diploma -
Searcy High School
Registered Dental Assistant
Little Rock Dental Assistant School
Flight Attendant
Flight Attendant Training